Position: Assistant
Systems Administrator
Company
Description
Sanergy is a
social venture that is building a sustainable sanitation network throughout
Nairobi's slums, by creating a network of local entrepreneurs who run
small-scale sanitation centers.
We have launched
over 250 Fresh Life Toilets in Nairobi and plan to expand rapidly in the
upcoming period.
Job Summary
·
The Assistant Systems Administrator will perform
·
analytical, technical, and administrative work in the
installation of new and existing personal computer hardware and software;
·
diagnoses and resolves problems in response to customer reported
incidents;
·
works with end users to determine types of hardware and software
required;
·
installs new hardware and software and maintains existing
components;
·
trains end users in the use of equipment and software;
·
performs general maintenance tasks; troubleshoots and
resolves issues with computer systems and peripheral equipment located
throughout the organization;
·
assists end users in the piloting of new technologies,
·
prepares progress reports and evaluates products for
compatibility, expandability, and ease of use.
Responsibilities
·
Promoting high levels of customer satisfaction within the IT
operations by timely issue resolution and proactive communication with the
customers.
·
Perform daily system/network monitoring; verifying the integrity
and availability of all services and key functions.
·
User support for Microsoft applications, Google Applications,
Salesforce.com, Dropbox. PC hardware, printers and mobile devices.
·
Installing and configuring software and hardware operating
systems and applications;
·
Virus protection maintenance, updates to Antivirus software
definitions, subscriptions, programs, procedures, and recovery when required.
·
Printing support to local and network printers and printer
maintenance.
·
Supporting the roll-out of new applications, supporting
customers in adapting to new systems and gathering customer feedback.
·
Prepare reference materials for users by writing operating
manuals for new software and hardware applications.
·
Coordinate training for new staff for all software and hardware
applications
·
Maintain an inventory of all company computer hardware and
software applications.
·
Provide applications programming support for in-house software
development projects
Requirements
Academic &
Professional Qualifications
The successful
candidate will possess a Bachelor of Science in Information Technology,
Information Systems or related field
Certification in
related fields is a plus.
Technical Skills
and Experience
·
Experience with desktop operating systems including Windows and
Mac OS X
·
Experience with network configuration, utilization review and
performance monitoring.
·
Experience in working in SaaS environments.
·
Customer and business support experience
·
2 years’ experience working with Microsoft Applications,
Salesforce.com and Google Applications
·
2 years’ experience working in Networks Support.
Personal Skills
·
Ability to adapt communication style for varying audiences to
explain needs and means with clarity and understanding.
·
Exceptional written and oral communication skills.
·
Exceptional interpersonal skills, with a focus on listening, and
questioning skills.
·
Exceptional customer service orientation
·
Strong documentation skills
We offer an
interesting and challenging position within a multicultural and dynamic
environment, selling a product that makes a significant positive impact, and
working with a highly motivated team who is passionate about the cause.
If you are
interested, please post your cover letter and CV at http://www.jobscore.com/jobs/sanergy/list
Deadline for
applications is 22nd November, 2013.
