Segera limited
is highly seeking to recruit a Tourism Administrator / Reservationist
Goals and objectives of the position
The role of the
tourism administrator / reservationist is very important to Segera as a retreat
as it brings together several functions under the same position.
Duties and Responsibilities:
Administration
- Preparation for morning meeting in-house guest list and schedule
- Printing of in-house guest list every morning to be ready for the morning meeting
- Anything related to reservations, transfers, luggage, etc.
- Ensure daily capture of generated revenue (bar, wellness centre, purchases from the Retreat Shop, excursions where necessary)
- Upkeep of guest history documentation and administration thereof
- Relief and assist Experience Hosts when required
- Update the Guest History Database by processing the guest report from the Experience Hosts
- Prepare the Revenue report on a daily basis accurately and timeously
- Audit for Wellness Centre, F&B Bar revenue, Retreat Shop, transfers, and others regularly
- Assist with the operation of the telephone
- Prepare Guest invoices timeously (to be checked by Tourism Manager)
- Ensure guests are billed for all extras and payment confirmed prior departure
- Process all guest payments within the retreat procedures and hand over to accounts department
- Collect and ensure prompt deliveries of all guests’ faxes and e-mails
- File all documents and correspondence such as In-house guest list, GR planners, daily payment control
- Ensure correct printing so as to avoid paper and ink waste, and assist with paper re-use
- Manage staff off/leave circle transfers in/out retreat in cooperation with Ranch logistics
Reservation
- Being the link between Wilderness Safaris Central Reservation and Segera Retreat
- Manage all incoming direct bookings including correspondence, management of deposits and relevant local transfer or flight bookings
- Manage all shareholder bookings and local transfer or flight bookings required
- Check and go through all e-mail updates under the Front Office e-mail profile throughout the day
- Go through WISH every day and look for any updates/changes to current and future reservations
- Look at any special requests for upcoming guests and arrange accordingly with the Service Manager and Executive Chef
- Update and reconfirm all incoming as well as outgoing flights, and helicopter transfers
- Reservations update with any local inbound agents if something needs to be clarified or changed
- Continuation of updates of all internal communication documents
- Allocate villas by inserting bookings from Wish Report into the Segera room chart
- Communicate via e-mails and telephone to Wilderness Safaris and local partners and ensuring that all e-mails and queries are attended to promptly
Skills/ Experience/ Personal Attributes:
- Good communication skills, oral, verbal and written in English
- Analytical
- Have good judgment
- Integrity
- Service orientated
- Attention to detail
- Good planner with organizational skills
- Well presented
- Technical and Professional knowledge proficiency
- Follow up
- Take initiative
- Keyboard skills
- Adaptability
- High work standards and ethics
- Confident
- A team player
- Flexible and solution drive
- Responsible
- Self-driven
- Mature
- Humble - not arrogant / over confident
- Pride in self and assets
- Good memory
Segera is a
founder member of the Long Run Destinations.
For more
information on the global network of Long Run Destinations and Segera Ltd visit
www.thelongrun.com and www.segera.com
Applications
should be submitted via e- mail hrsegera@segera.com to reach us on or before
23rd Oct 2013
