Quality Control Manager Job in Nairobi Kenya

Role Title: Quality Control Manager

Skale Function: Market Research - Operations

Reports to (name and title): Operations Director

Skale position: 60

Location: Nairobi

Purpose of the role: Take overall responsibility for internal communications and quality controls of Back-check including financial controls of QC wages

Role deliverables:

Department management and communication:

Ensure cost-effective resource utilization in Back-check Dept
Ensure ongoing improvement of field quality standards through advising appropriately and proactively
Liaise effectively with relevant internal departments/managers on omissions and queries
Provide regular feedback to manager on dept and bookings
Accurately produce and collate all statistical information relating to Data Collection ,quality and productivity
Advise on issues relating to capacity and availability in dept bookings
Proactively solve problems in dept/display initiative, innovation and proactiveness
Effectively manage team; ensure balanced workload; coordinate team activities; monitor performance of staff; take timeous corrective action
Address HR issues in teams
Identify growth potential/skills gaps and provide or ensure appropriate coaching/training
Maintain personal wellbeing and balance and encourage same of team

Admin duties:

Ensure accurate and timeous field wages and other claims
Ensure accuracy of check-back wage claims and ensure cost-effective resource utilization
Provide accurate and timeous stats relating to back-checks and findings
Project-related duties:
Ensure efficient, accurate and timeous communications relating to all project booking/traffic flow
Ensure internal customer satisfaction with regard to accommodating requests for bookings
Liaise with internal clients on any matters pertaining to project bookings/traffic flow
Manage internal customer expectations with regard to feasibility of project timings
Ensure accurate and timeous bookings of all projects in Support Services Departments
Ensure quality standards from Field through back-checks in line with global standards

Key challenges and opportunities

Creative and decisive under pressure
Acute flexibility and adaptability
Manage diversity in a complex context

Scope of the role:

Number of people reporting into this role: 4 + New Durban positions (Quality control Supervisor, Quality Control Capturer, Assistant Administrator & 2 x Admin temps)
Manage projects and team on all client accounts supporting the Quality Control and Traffic Department
Client contact: Internal client contact
WPP/Regional responsibilities: None

Knowledge and skills required:

5 or more years’ relevant experience required
Advanced computer skills
Management experience
Must have a working knowledge of the research process and marketing research
Must be a graduate
Behavioral dimensions:
Self-educator/desire to improve own knowledge and skills
A self-starter committed to completing projects
Works well under pressure and is deadline-driven
Strong logical/analytical abilities
Able to work with limited supervision
Strong problem-solving and organizational skills
Displays good interpersonal and communication skills
Has a proactive and progressive (“can do”) approach
Highly accurate, detail and quality orientated
Willing to accept responsibility and accountability for work
Prepared to work overtime should the need arise
Willing to adhere to TNS RMS ethics and standards
Each employee is expected to demonstrate the Precision Growth values and behaviours in addition to their specific responsibilities: Enquiring challengers, Precise thinkers, Influential advisors, Leading experts.