Vacancy: Guest
House Manager
The Anglican
Diocese of Southern Nyanza is developing a Guest House in Homa‐Bay town (Uchungaji Wema Guest House).
In addition the
Guest House will have a conference facility with capacity for 40 people,
restaurant which will cater for residential guests and people attending
meetings/workshops/seminars as well as walk‐in clients.
The Guest House
will also offer outside catering services. The operations of the Guest House
will be founded on strong Christian values and it is expected to develop a
niche as the Guest House of choice in the region for people looking for a
serene environment that offers world class service.
The Guest House
Manager will report directly to the Diocesan Bishop but work under the direct
oversight of the Guest House Board which has been charged by the Diocese with
the responsibility of providing it with strategic leadership and oversight.
As a business
venture established by the Diocese, the Manager shall ensure that the
operations of the Guest House are sound, profitable, and uphold the values of
the Diocese.
The key responsibilities of the Guest
House Manager are:
- Planning, organizing and directing all Guest House services.
- Ensuring that the financial forecasts and obligations are met.
- Ensuring superior customer service and deal with related customer requirements, issues, and complaints.
- Leading, guiding and directing staff on day‐to‐day basis for effective and efficient service delivery.
- Planning work schedules for individuals and teams.
- Training and development of staff.
- Ensuring effective management of accommodation and housekeeping; food and beverage services; kitchen, restaurant and catering services, and other hotel services.
- Ensuring that services for events held at the Guest House such as workshops and conferences are well managed.
- Ensuring that outside catering services are well managed.
- Managing effective marketing and promotion of the Guest House and its services.
- Building, nurturing and managing key customer relationships.
- Managing the budget and financial plans, controlling expenditure, and effective accountability to the Board for financial management.
- Ensuring prudent use of all Guest House resources.
- Ensuring compliance with legal and statutory requirements including licensing, health and safety and other statutory regulations related with the hotel as well as internal policies and regulations.
The person
should be a holder of a Diploma in Hotel Management, Institutional Management,
Hospitality Services or a related field (a Bachelor’s degree in the same
disciplines would be an added advantage).
He/she must have
strong leadership skills with ability to build strong and highly motivated
teams.
The person must
have strong interpersonal and multi‐cultural
skills blended with excellent customer service orientation.
He must be
creative, innovative and have demonstrated experience in marketing.
Preference will
be given to practicing Anglicans.
This is a key
position and the ideal candidate should have a minimum of five years experience
in the hospitality industry.
If you believe
that you fit the required profiles, please send your application together with
your CV to the address below so as to reach before the close of business on 19th
September 2013.
Copies of
certificates and testimonials should NOT be attached at this point.
Executive
Selection
Strategic
Dimensions Limited
Management and
Development Consultants
with a copy to ochiengoloo@strategicdimensions.co.ke
Only short
listed candidates will be contacted and invited for interview.
