Cellulant is a mobile
commerce company. It operates Africa’s number one mobile commerce network and
aims to connect 100 million customers to its mobile commerce ecosystem.
We are the mobile
commerce partner of choice and our goal is to connect all of our corporate
customers, including e.g. the top Pan African banks, various merchants, to the
richest mobile commerce ecosystem in Africa, helping them provide better
communication, and more services, and more value to their end consumers.
We do that by
providing services like mobile banking, mobile payments, music, information
services and other mobile related services.
To be able to meet
these aggressive growth expectations we need to grow our dynamic team.
We are recruiting a
highly motivated Support Engineer keen to utilize their existing skills and
develop new ones that will enable them to add to the success of the
organization as well as their own
We invite you to be
part of that growth.
We seek to recruit
pro-active and self - driven individuals to fill the position below;
Support Engineer
The successful
candidate is expected to have a good understanding of Linux systems, relational
databases, scripting languages with very good troubleshooting and customer
service skills.
Key
result areas
- Communication
with customers, vendors and internal stakeholders,
- Monitoring all
services, systems and applications using the available tools,
- Incidents
recording and tracking
- Troubleshooting
of incidences and escalation as per escalation matrix,
- Documenting
troubleshooting and problem resolution steps,
- Reporting daily
on quality of service (QoS) and incidences using the available tools and
templates
Required
competencies
- A first degree
in an IT related field is desirable
- A formal
training in Customer service
- A minimum of one
years’ experience in the IT industry
- Firm grasp of
how the web works, networking, and software products
Required
skills
- Problem analytical
and troubleshooting skills
- Good verbal and
written communication skills
- Linux OS skills
- Relational
databases skill e.g. MySQL
- Customer service
skills
- Knowledge of
programming with any scripting language e.g. php, python, perl · Strong
organizational, time management and prioritization skills.
- Able to take a
creative approach to situations and problem solving.
- A skilled team
player.
Interested candidates
are requested to submit their CVs and a convincing cover letter to
pdc.recruitment@gmail.com indicating the job title applied for by 22nd May
2013.
Only shortlisted
candidates will be contacted.
