AKL International – Mombasa
Customer Service / Data Entry
The
job-holder will be responsible for standardizing customer service and
experience across the company to ensure that the team offers top level, prompt,
courteous and efficient service to customers, achieving exhilarating customer
experiences.
Qualifications
·
This person must be able to wears multiple hats and be able to
multitask while maintaining excellent organization.
·
Diploma in a business related field.
·
At least 1-3 years’ experience in handling customer Service at a
supervisory level
·
Between 25-30 years of age.
·
Fluent in English.
·
Strong communication and telephone skills.
·
Ability to discreetly handle confidential information
·
This person must process strong computer skills
·
Strong personal accountability
·
Able to complete tasks with a very high quality of performance
·
Willingness to work extra hours when necessary
Capabilities
·
Accuracy of reporting and data base information
·
Develop customer service standards and devise ways to measure
and monitor the same.
·
Oversee the achievement and maintenance of agreed customer
service levels and standards
·
Coordinate with other departments to ensure facilitation of
service delivery and implement growth strategies.
·
Analyze relevant data to determine customer service outputs
·
Identify and implement strategies to improve quality of service,
productivity and profitability
·
Co-ordinate and manage customer service projects and initiatives
Please
send in your applications to careers@akl-international.com
Quote
Customer Service as the heading.
