Position: Communication & Data Account Manager
Reporting to: Head of Sales & Communication
Range: R2L
Department: Carrier Services
Role Purpose:
He/ She will be
reporting to the Head of Sales and Communication and will manage existing data
customer accounts and have some responsibility to find new accounts as
well.
However, the
main purpose of the role is for Inside Sales & Account Development in order
to provide the best sales support and management to our data customers.
He/ She will be
responsible for providing management and sales force with all communications
materials and information necessary to understand and to answer customers’
needs.
Key Duties
and Responsibilities.
Operational
(incl. Planning):
- Managing and growing revenues for
all high bandwidth data services in the carrier services department.
- Developing and implementing actions
to create additional opportunities to cross-sell and up-sell accounts to
increase overall total customers spend with the company. Create account
plans and strategies to win new business from both new as well as existing
customers.
- Developing and managing customer
relationships for assigned accounts in order to gain strategic positioning
with decision makers in order to retain existing revenue and attain
additional business.
- Delivering responsive, proactive,
and professional correspondences related to any account functionality
including billing, service activation, or escalation of technical support.
- Developing sales in the designated
target market(s) by identifying new sales opportunities by contacting
prospective customers by premise visits, networking, lead generation, and
customer appointments.
- Provide concise and
professional presentations on Carrier Services products to customers
- Insure accurate and timely data
sales and communication reports
- Develop all communication materials
for sales force: presentations and sales pitches as required.
- Build department input for annual
strategic marketing plan and operational marketing plan.
Academic/ Professional Qualifications
- Degree in Business/Marketing, or
other relevant field (or equivalent).
- Minimum of 5 years experience in
sales environment
- Understanding of Telecom sector as
well as associated strategies and business challenges.
- Identification and development of
key partners and vendor relationships to maximize Telkom Carrier Services’
ability to provide best solutions to the customer.
Key Competencies:
- Engage and partner with customers
- Recognize and assess customer’s key
business drivers and challenges
- Develop level of credibility that
positions Telkom Carrier Services to collaborate on construction of
customer business cases
- Ability to follow on customer
contract negotiation and implementation
- Produce quality written materials:
Proposals, Business Cases, Organizational Plans, presentations etc.
- Produce quality reports to the
customers and to the management
This position is opened to Kenyan
citizens only.
If you fit the
required profile, please apply highlighting how your qualifications, experience
and career aspirations match the requirements for this position.
Application should be sent by latest 15th July 2013, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Application should be sent by latest 15th July 2013, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through www.orange-tkl.co.ke.
Only shortlisted
candidates will be contacted.
