Safaricom Limited is the leading mobile telecommunications
company in Kenya.
We are at the forefront of the industry and always seek to
attract and retain talented, creative and innovative team players who are
excited by the opportunity of pushing the frontiers of this evolving
technology, growing our services, exciting our customers and contributing to
our community.
Customer Systems Analyst
Ref: TECHOLOGY - CSA -JUN 2013
Ref: TECHOLOGY - CSA -JUN 2013
We are pleased to announce the following vacancy in the IS
OPERATIONS Departments within the Technology Division. In keeping with our
current business needs, we are looking for a person who meets the criteria
indicated below:
Reporting to the Senior Manager, Customer Systems Support the
role holder will offer leading expert solutions and technical advice in
administration, service provision and availability of all the Safaricom
customer facing applications.
This position will involve liaising with other Information
technology teams and vendors to offer quality IT services to the business.
Key Responsibilities:
Key Responsibilities:
·
Define and monitor data and application availability for all
customer systems and applications and reports;
·
Offer advanced administration of customer systems and
applications;
·
Document and update processes and procedures in use for customer
systems and applications;
·
Provide expert management of IT application incidents, root
cause analysis, management of problems as per ITIL standard;
·
Create system requirements for support, and Testing of new
products and systems functionality;
·
Create high quality support and maintenance requirements;
·
Test the attainment of requirements, once new systems
functionalities are delivered;
·
Participate in renowned research forums, and initiate ideas that
improve system availability, and performance.
Role requirements;
·
University Degree in Computer Science or related technical
field;
·
UNIX/LINUX/Windows certification;
·
Oracle Siebel Certification will be an added advantage;
·
Tibco Certification will be an added advantage;
·
Microsoft certification: MCSD/ MCDBA;
·
Oracle certification in database administration or application
development;
·
3 years of experience in a networked and dynamic IT environment;
Siebel CRM and TIBCO systems experience, will be an added advantage
·
1 year Software development, Database administration and or
advanced Support Experience;
·
UNIX scripting Skills , PL-SQL and MSSQL;
·
Highly developed analytical skills;
·
Ability to be a role-model and lead customers and fellow team
members.
IP Contact Centre Engineer
Ref: TECHOLOGY - IPCCE -JUN 2013
Ref: TECHOLOGY - IPCCE -JUN 2013
We are pleased to announce the following vacancy in the IS
OPERATIONS Departments within the Technology Division.
In keeping with our current business needs, we are looking for a
person who meets the criteria indicated below:
Reporting to the Senior Manager, Customer Systems Support the
role holder will offer leading expert solutions and technical guidance in
administration, service provision and availability of all the Safaricom contact
centre systems.
This position will involve liaising with other Information
technology teams and vendors to offer quality IT services to the business.
Key Responsibilities:
Key Responsibilities:
·
Define and monitor data and application availability for all
contact centre systems, applications and reports;
·
Offer advanced administration to contact centre systems and
applications;
·
Document and update processes and procedures in use for contact
centre systems and applications;
·
Provide expert management of contact centre systems incidents,
root cause analysis, management of problems as per ITIL standard;
·
Create system requirements for support, and Testing of new
products and systems functionality;
·
Create high quality support and maintenance requirements;
·
Test the attainment of requirements, once new systems
functionalities are delivered;
·
Participate in renowned research forums, and initiate ideas that
improve system availability, and performance.
Role requirements;
·
University Degree in Computer Science or related technical
field;
·
UNIX/LINUX/Windows Certification;
·
Oracle certification in database administration or application
development;
·
Microsoft certification: MCSD/ MCDBA is an added advantage;
·
Contact centre systems Certification (e.g. Genesys Framework,
GVP, WFM, SIP, etc.) will be an added advantage;
·
3 years of experience in a networked and dynamic IT environment.
2 years of work experience in contact centre systems, will be an added
advantage;
·
2 years of Software development, Database administration and or
application support Experience;
·
UNIX scripting, PL-SQL and MSSQL Skills;
·
Highly developed analytical skills;
·
Ability to be a role-model and lead customers and fellow team
members.
If you feel that you are up to the challenge and possess the
necessary qualification and experience, please send your resume with your cell
phone contact indicating your experience and why you are the most suitable
candidate for the role clearly quoting the job title and job reference to the
address below by Tuesday 11th June 2013.
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
via E-mail to hr@safaricom.co.ke