ICT
Manager
Grade: 3
Section: ICT Department
Location: Head Office
Immediate Supervisor: Chief Executive Officer
Job SummaryGrade: 3
Section: ICT Department
Location: Head Office
Immediate Supervisor: Chief Executive Officer
Reporting to the Chief Executive Officer for the computer operations within the SACCO and providing a strategic direction for the SACCO’s Information Technology Programmes; and is a key participant in all organization activities related to the development and installation of systems, both computer generated and manual, designed to streamline and increase the flow of information services throughout the Society.
This
responsibility will include Internet and telephone system management within the
SACCO.
It will also
include all repairs and maintenance of SACCO ICT systems.
Overall Duty
Overall Duty
To provide Vision and Leadership in exploiting the potential of changing Information and Communication Technologies that supports the Society’s vision and mission.
Is
required to provide leadership and management of Information and Communication
Technology (ICT) and establish ICT as a critical success factor in service
delivery.
Specific Duties
Specific Duties
- Manage the ICT needs of the SACCO
through planning and organizing systems for efficient and effective
business operations.
- Monitoring the progress of the
design, installation and commissioning of the various networks and systems
- Responsible for all the
communications and information technology networks.
- Responsible for relationships with
industry Players and Stakeholdersin the ICT industry both internal and
external, ie hardware and software vendors, service providers, industry
regulators, consultants, etc.
- Responsible for IT Network
administration, Software development, systems support and Customer
support.
- Prepare, review and monitor the ICT
Annual Budget and Operating Planto ensure effective implementation of the
ICT Strategy in line with the Society’s strategic plan.
- Review of ICT Policy
- Develop and Communicate disaster
mitigation and recovery plans in case of system failure/malfunction in
order to ensure business continuity.
- Supervises the overall planning and
scheduling of ICT projects
- Administer the routine maintenance
schedule for all communications and IT equipment.
- Responsible for procurement of
equipment, and recommendation of suitable IT and communication equipment.
- Establish appropriate operational
procedures, tools and resources for effective and timely delivery of
technical supportto all users (both at the head office and branches)
that ensures high user productivity and guarantees customer
satisfaction.
- Responsible for management,
development and security of information and communication systems.
- To lead ICT support team to ensure
information systems are available, secure and fulfil the expectations of
their users.
- Evaluate and/or recommend
purchases/disposal of computers, network hardware, peripheral equipment,
and software.
- Develop and conduct various training
and instruction for system users on operating systems, relational
databases, and other applications as may be deployed in the SACCO from
time to time.
- Investigate, recommend and install
enhancements and operating procedures that optimize network availability
and reliability.
- Organize resources and establish
priorities, provide technical training to ICT staff and end users.
- Participate in National and
international conferences to gain knowledge on ICT best practices that the
Society could employ.
- Undertake training needs analysis of
ICT staff and users, conduct in-house and organize for external training
- Supervise and appraise the System
administrator, Network Administrator, ICT assistant and any other staff
working under the ICT department.
- Develop, deploy and maintain
appropriate security systems that ensure Network, Systems and Data
Securityfrom internal and external security threats.
- Perform any other special
assignments appropriate to the role as may be assigned by the CEO.
Job Specification
- Be of exemplary integrity and
honesty
- Must be empathic to Customer needs
- Have knowledge of financial
analysis skills to be able to adequately support the SACCOs financial
systems
- Be decisive and possess quick
judgment skills
- Be proactive and initiative
- Possess analytical and critical
thinking skills to assist in solving operational challenges
- Have excellent communication and
interpersonal skills
- Must be self-motivated
- Be a team player
Minimum Qualification
- B.Sc. (Computer Science, Information
Technology or related field)
- Knowledge of Operation of various
SACCO software systems will be an added advantage
- Thorough knowledge of Software
development and Networking techniques
- Clear demonstration of thorough
knowledge of current IT issues
- At least three years’ experience in
the same or related position.
- Experience working in a SACCO will
be an added advantage
System Administrator
Grade: 6
Section: ICT Department
Location: Head Office
Immediate Supervisor: ICT Manager
Specific Duties
- Perform and/or oversee software and
application development, testing, implementation and review.
- Backing up and restoring files and
critical data.c) Perform/verify daily backup for recoverability
- Installing and configuring servers
and application software on workstations
- Monitoring Systems/Software
performance and recommend for action.
- Applying Operating Systems/platform
Updates and Configuration Changes.
- Install and Configuring New
Hardware/ Software.
- Management and Administration of
system user accounts and passwords.
- Maintain confidentiality with regard
to critical information being processed, stored or accessed within the
system.
- Develop and conduct various training
and instruction for system users on operating systems, relational
databases, and other applications.
- Responsible for documenting
technical configuration of installed Systems.
- Troubleshooting any Reported
Problems.
- Performing weekly and monthly system
procedures as relates to member personal accounts
- Responsible for system and database
management (include database integrity enforcement rules application).
- Document system problems and
resolutions for future reference and provide comprehensive reports on
system performance.
- Run file system integrity
diagnostics (e.g. Disk Defragmenter, Error-checking tool and Device
Manager).
- Monitoring security in the entire
organization’s system infrastructure.
- Maintain an up-to-date Anti-Virus on
the whole SACCO network
- Perform any other duties as assigned
by ICT Manager.
Job Specification
The holder of the System Administrator position must;
The holder of the System Administrator position must;
- Be of exemplary integrity and
honesty
- Must be empathic to Customer needs
- Be decisive and possess quick
judgment skills
- Have excellent communication and
interpersonal skills
- Must be self-motivated
- Be a team player
Minimum Qualification
- Diploma in Computer Science/IT.
- A higher diploma in ICT –related
field will be an added advantage
- Knowledge of MS SQL server
configuration and general database management.
- Thorough knowledge of
troubleshooting
- Knowledge of Operation of various
SACCO Software Systems an advantage.
- At least one year experience in the
same or Related Position.
- Good working knowledge of computer
hardware and software
Note:
Qualified applicants should send their applications and detailed CVs by 4th July 2013 address below indicating the JOB TITLE as the subject line. Please quote your Current Salary and Expected Salary.
Only Shortlisted candidates will be contacted.
The Head
Co-operative Consultancy Services Ltd
Email: co-opconsultancy@co-opbank.co.ke
Qualified applicants should send their applications and detailed CVs by 4th July 2013 address below indicating the JOB TITLE as the subject line. Please quote your Current Salary and Expected Salary.
Only Shortlisted candidates will be contacted.
The Head
Co-operative Consultancy Services Ltd
Email: co-opconsultancy@co-opbank.co.ke