Our client is seeking
for a dynamic persons to join their team.
Client Service Executive
2
Posts
Availability:
Immediately
- Sourcing for
potential clients
- Event organizing
activities
- Prepare and
maintain scorecard data and develop strategy to enhance the motivation at
work
- Check and
identify accounts that are likely to become a bad debt or “zero balance”
account and contact the clients to retain them
- Develop
relationships with loyal clients; ask for their feedbacks and provide
feedbacks to the marketing units for purpose of enhancing the quality of
service
- Provide
assistance in relation to classifying the efficiency level at work,
determining sale space and developing the qualification of units
- Ensure clients’
demands to be satisfied
- Conduct
assessments of clients’ credibility and perform billing duties at their requests
- Receive and
answer calls from the clients or client service units in relation to the
clients’ requests or questions
- Answer the
clients’ questions and ensure their problems are resolved; conduct
follow-up tasks
- Prepare and make
report on market analysis, competitor analysis and market trends;
- Develop and
maintain a well-coordinated internal relationship with key decision makers
within the organization
- Ensure that
clients know to use the services and provide assistance if necessary
- Manage and
provide assistance in managing or maintaining accounts of strategic
clients.
Requirements;
- Event organizing
experience for at least 1year
- Sales and
marketing experience
- A diploma/
degree in sales and marketing
- Computer
literate
- At least 2 years
experience in similar environment
If you are the person
we are looking for kindly send your CV and application letter to
jobs@jantakenya.com by 9th June, 2013 clearly indicating ‘Client service
executive ‘on the subject line.
DO NOT attach any
certificates.
Only shortlisted
shall be contacted.
