Safaricom Jobs in Nairobi Kenya


Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

IT End User Support Analyst 

Ref: TECHOLOGY-IS-EUSA-APR-2013
 
Reporting to the Principal End User Support, the role hold will provide IT hardware and software client support for computing service requests involving Desktop P.C's, hand held devices, laptops, printers, servers, operating systems, messaging systems and telephony systems.

Key Responsibilities
  • Administration and configuration of IT end user hardware, software & IP telephony;
  • Disaster Recovery of client desktop environment through the use of data restoration tools;
  • Hardware System administration. Ensure availability of desktops/laptops, printers, projectors and copiers;
  • Quick resolution of request fulfillment;
  • Ensure updated work instructions and process in ISO 20000 format while adhering to the outlined ITIL processes;
  • Maintain an up-to-date and accurate inventory information on the organization's IT Support assets;
  • Ensure completion of assigned tasks within defined project timelines/scope.
Minimum Requirements
  • University Degree or HND in any IT related field;
  • Microsoft certification: MCSE, MCSA, MCITP, MCP, CISCO – CCNA, ITIL Foundation;
  • Excellent communication and strong organizational and interpersonal skills;
  • Analytical skills;
  • Must be a team player;
  • Must be result oriented;
  • Should be able to create and maintain a climate of teamwork;
  • Must have a flexible attitude to working times or arrangements;
  • Must have a passion for serving others.

Departmental Administrator
Ref: TECHOLOGY-NE-DA-APR-2013
 
Reporting to the HOD Network Engineering, the position holder will provide departmental support to the Head of Department, Network Engineering and the general Administration support to the department.

The job holder’s key responsibilities will be to:
  • Responding to enquiries, correspondence both telephone and written directed to the HOD office;
  • Book/schedule all meetings for the HOD in liaison with concerned parties. Follow up on all meetings the HOD is scheduled to attend to confirm time & logistics ;
  • Organizing & coordinating all logistics for the HOD meetings (Both internal & external);
  • Prepare and consolidate the departmental reports and presentations e.g. Annual reports, weekly Management reports;
  • Prepare presentations on behalf of the HOD and Organize and schedule Departmental meetings;
  • Coordinate the Department’s transport & travel I.e. issue taxi vouchers, hotel accommodation and manage departmental fleet;
  • Managing departmental pool cars ensuring availability and proper usage;
  • Manage servicing of vehicles and repairs, and coordinate with Finance on fuel usage, licences, insurance, TLC and inspection;
  • Coordinate events/projects e.g. Teambuilding, etc by providing administrative support;
  • People management –manage all staff assigned (selection/growth, performance management/development);
  • Coordinate and monitor new staff induction program in liaison with HR ;
  • Raise Purchase Requisitions (Opex and Capex) as requested and ensure they’re posted in correct accounts;
  • Follow-up with Finance and ensure the corresponding PO is received and delivered to the supplier;
  • Ensure accurate and updated leave records for the department;
  • Manage the contractor timesheet records;
  • Review monthly cost centre reports and analyze variance between budgets and actuals and making recommendations to the management on resolving the variance;
  • Making stationary request and ensuring that the Office has sufficient stationary stock levels at all times;
  • Accurately monitor Office stationary expenditure against budget and red flag over expenditure to the HOD.
The ideal candidate should possess the following skills & competencies:
  • Degree in secretarial or a Diploma in Secretarial/Office Administration;
  • C.P.A qualification is desirable;
  • At least 2-3 yrs experience as a Personal Assistant to a Head of Department in a blue chip company preferably in an Engineering/Construction environment;
  • Excellent knowledge and hands on working experience in operating Microsoft Office suite- Ms Word, Ms Excel & Ms Outlook is a must. Knowledge of Oracle financial is essential;
  • Excellent communication and interpersonal skills;
  • Numerical and analytical skills;
  • Project management experience will be an added advantage;
  • Patient and a positive attitude towards customers ( Internal and external);
  • Personable and presentable with impeccable grooming & etiquette;
  • Must be proactive with ability to take pre-emptive measures to contain a situation;
  • Good telephone handling skills;
  • Team player;
  • Fluency in both oral and written English and Kiswahili.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Thursday 25th April, 2013.

The HOD – Talent and Resourcing
Safaricom Ltd
Nairobi
 
Via E-mail to hr@safaricom.co.ke