Safaricom
Limited is the leading mobile telecommunications company in Kenya.
Senior Business Systems Planning Developer CRM & EAI
Ref: TECHOLOGY-SBSPD-MAR-2013
Reporting
to the Senior Manager Business Systems Planning, the role holder is responsible
for development and 3rd line support of Safaricom Customer Relationship
Management (CRM) and Enterprise Applications Integration (EAI) systems, IP
Contact Center Systems (IPCC), Online Systems and Service Management Systems
ranging from user analysis, design and development to implementation and
maintenance.
The role
holder will be expected to work with other departments within the company to
identify requirements and develop solutions (database design, workflows,
user/data interfaces), configure and/or customize CRM, EAI, IPCC & Service
Management applications to meet business requirements using various database
and software tools.
In
addition assist in presentations of system functionality to new users and
departments and enhance/create user and system documentation as needed.
Key Responsibilities
Systems analysis: Conduct business user requirements analysis and specification, specify computer system requirements for the solution of complex business problems and formulate designs for their solutions, perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented;
Key Responsibilities
Systems analysis: Conduct business user requirements analysis and specification, specify computer system requirements for the solution of complex business problems and formulate designs for their solutions, perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented;
Software
Design and Programming: Design and
develop front-end tier(s), middle tier(s), and /or back-end database tier(s)
for business applications, capture business applications information needs and
map the same to the software and /or database components, perform data modeling
to analyze and specify data structures within an application system;
Testing,
Troubleshooting and 3rd line Support: Create test plans, test data sets and perform
automated testing to ensure all components of the developed systems meet
specifications, work directly with the IT support personnel and teams to
resolve issues identified and escalated during daily operations, perform root
cause analysis for recurring incidents, formalize test plans and implement
troubleshooting procedures;
Research
and Development: Research
and provide input on design approach, performance and base functionality
improvements for various procedures and applications, generate ideas to improve
efficiency in software and application services offered to the business, and/or
generate revenue for business, participate and have membership in various
technical fora for the purpose of increasing the collective knowledge base of
the team.
Minimum Requirements
Minimum Requirements
- Bachelor’s
Degree in Computer Science or related technical field;
- Certification
in Database systems and RDBMS systems;
- Microsoft
Certified Solution Developer;
- 2
years Oracle Siebel and Tibco EAI development experience;
- 2
years Online Applications development experience using php ,JSP or ASP;
- 3
years development experience with development tools e.g. Java, VB;
- 3
years development experience with low level programming C++, C;
- 3
years of experience with RDBMS preferably MS SQL Server, Oracle, Sybase,
and MySQL;
- Experience
in Business Systems modeling and data retrieval;
- 4GL
for programming - Visual Basic/Oracle Application builder;
- Unix
user skills;
- Experience
in processes and procedures management;
- Communication
and interpersonal skills;
- Attention
to detail;
- Analytical
Skills.
If you feel that you are up to the challenge and posses the
necessary qualification and experience please send your resume and application
letter indicating your experience and why you are the most suitable candidate
for the role clearly quoting the job title to the address below.
The
deadline for application is Monday 8th March, 2013.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail
to hr@safaricom.co.ke
