Receptionist
Reference Re _2013
Advert Details
Recruiter: Altima Africa Ltd
Contract Permanent
Location: Nairobi
Available: ASAP
Category: Experienced
Offer: Neg.
Profile Introduction
Our Client, a leading Insurance company in the region, seeks to recruit a Receptionist to attend to visitors and deal with inquiries on the phone and face to face.
The person
will also be expected to supply information regarding the organization to the
general public, clients and customers.
Minimum Requirements
- Bachelor’s
Degree in business related course
- Knowledge
of administrative and clerical procedures
- Knowledge
of computers and relevant software applications
- Knowledge
of customer service principles and practices
- Keyboard
skills
- A
minimum of 2 years experience in a similar role
Job Specification- Receptionist
- Attending
to and resolving customers’ queries and complaints over the phone, face to
face interactions and through written correspondence.
- Handling
all customer needs when they walk, call in the office via telephone and
through correspondence. Reaching out to clients, getting their problem
statements, sorting them out diplomatically, follow up on client
satisfaction, and research about opinions of company’s public and advice
management on the same.
- Receiving
and directing incoming clients to the various departments per their
requirements.
- Collection
of valuable information from customers, to make organization more customer
focused.
- Ensure
that the in house service standards are complied with.
- Generate
monthly reports in respect of areas of operation.
- Ensuring
tidiness and cleanliness of the section under jurisdiction.
- Perform
any other tasks as may be assigned by company management.
- Keeping
records of incoming mail and ensuring urgent mails are received by the
relevant departments in good time
Competencies
- Verbal
and written communication skills
- Professional
personal presentation
- Customer
service orientation
- I
management
- Organizing
and planning
- Attention
to detail
- Initiative
- Reliability
- Ability
to work under pressure
How to Apply
- If
you are qualified and up to the challenge visit
www.altimaafrica.com/careers.php and apply online by 5pm, 17th February
2013.
- Please
note that only shortlisted candidates will be contacted.
