Service Advisor
Location: Nairobi (Industrial Area)
Industry: Transport
Key Tasks and Responsibilities
- To ensure the
highest standard of courtesy and integrity when interacting with customers
and members of the public.
- To receive
customer enquiries by telephone and in person and successfully convert
these into service bookings.
- To maximize
service sales and profitability by selling core, value added and
incremental products.
- To record
accurately vehicle information, refer to service histories and effectively
follow-up and prospect customers to secure repeat and incremental
business.
Qualifications, Training and Experience
- Certificate/Diploma
in Business management
- Current
knowledge of manufacturer’s warranty procedures and documentation.
- Current
knowledge of Mechanical Breakdown Insurance company procedures and
documentation.
- Ability to
communicate clearly and unambiguously with customers, members of public
and other staff members and record all such interaction accurately.
- Ability to calm
and manage distressed and otherwise difficult customers in an effective
manner.
To apply, send your CV and cover letter to
vacancies@flexi-personnel.com before Friday 15th February, 2013.
Clearly indicate the position applied for and the minimum salary
expectation on the subject line.
