Our client is an internet incubator company focused on the African
continent, which are building and leading Internet / E-commerce
companies in Africa.
They are looking for superstar candidates with a passion for
e-commerce to join them in un shaping the future of Kenyan internet.
They are offering the chance to be part of a leading emerging
market incubator in a fast-pace, expanding and fun start-up culture and all
team members take active part in shaping the future of internet in
Africa.
Successful candidates are required to have an excellent
educational back-ground, a high-level of analytical skills and a proven track
record of execution and leadership.
Interns
Located in Nairobi, Kenya / Kenyan E-Commerce Ventures
The successful candidate will be highly tech savvy and well
connected on social networks – including, but not limited to: Facebook, Twitter
and Pinterest. He/she will be a strong communicator, highly service-oriented,
and with a creative approach to problem solving.
The individual also has to be someone who is creative, good at
coming up with ideas — willing to take an idea and run with it without a lot of
micro-managing, has tons of enthusiasm for what they are doing and always
looking for what can be done next.
Start date ASAP.
Salary competitive.
Responsibilities
- The successful
candidate will help with set up of the company by doing the ground work to
include setting up pricing and shop locations
- Community
management
Social Media Intern
Located in Nairobi, Kenya / Kenyan E-Commerce Ventures
The successful candidate will be highly tech savvy and well
connected on social networks – including, but not limited to: Facebook, Twitter
and Pinterest.
The candidate MUST have experience in executing corporate social
media, rather than simply using these networks at a personal level.
He/she will be a strong communicator, highly service-oriented,
and with a creative approach to problem solving.
Fashion and lifestyle affinity is a plus.
Start date ASAP.
Salary competitive.
Responsibilities
- Setup, maintain
and develop all social media campaigns and activities across our portfolio
companies;
- Engage users,
create brand awareness and drive sales through known channels including
Twitter, Facebook, LinkedIn, Google + and Pinterest;
- Community
management;
- Function as a
spokesperson for the customer and transfer customer’s feedback into the
companies;
- Exchange
know-how and learning with their teams in Lagos and Berlin;
Client Service Manager
The successful candidate will have 3 to 6 years of experience in
the Kenyan customer care sector/preferably in e-commerce or a similar length of
experience with a solid track record in customer service.
The Customer Service Manager will have ultimate responsibility
for our customer service division, within the Operations department.
She/he will be responsible for building the Customer Service
strategy for Kenya, and for coordinating its implementation.
She/he will help build a team and divisions with specialized
functions for the area and define and track KPIs for its employees.
Start date ASAP.
Salary competitive.
Responsibilities:
- Define – and
coordinate the implementation of – the Customer Service strategy for our
portfolio companies in Kenya;
- Lead Customer
Service initial setup including confirmation process and enquiry process –
ensuring effective and quick communication with customers via phone and
email;
- Build and manage
a team of Customer Service agents, and lead the day-to-day operations of
the Customer Service division;
- Ensure
professional and effective customer assistance on aspects such as: website
browsing, checkout, delivery and post-sales support;
- Ensure the
appropriate handling of all other customer needs, including: special
requests, returns and complaints;
- Generate,
monitor and update Customer Service KPIs – and report results with
recommendations to the Country Manager;
- Collaborate with
other departments to integrate customer service with business systems or
processes, such as logistics, order management and shipping;
- Manage warehouse
and customer service intersection;
- Work tirelessly
towards ensuring that the quality and consistency of the customer service
process is continuously improved;
Finance Manager
The successful candidate will have 5 to 10 years of experience
in the accountancy/finance sectors in the e-commerce sector or in the
consultancy/corporate sectors projects.
This extensive experience will be complimented by a strong set
of analytic skills and business acumen.
The Finance Manager will play a key role in the company through
account system implementation, operational supervision, key performance
indicator analysis, budgeting and financial oversight and execution.
Start date ASAP.
Salary competitive.
Responsibilities:
- Lead, coordinate
and supervise the day-to-day operations of the Finance Team, ensuring
functions are performed efficiently and by set deadlines – including
budget implementation;
- Set up and
monitor company payroll;
- Be responsible
for invoice preparation, day-to-day handling of receipts and account
management;
- Produce detailed
and accurate period end accounts, budgets and commentaries with supporting
documents – monthly, quarterly and annually;
- Construct,
implement and update financial monitoring and reporting systems and
models, and make recommendations for procedural improvements;
- Analyze,
evaluate and make recommendations on key financial performance indicators
and management metrics including cash flow analysis and client
profitability – and build weekly cash flow forecast;
- Conduct and
present analysis on factors influencing business performance, and identify
key cost-reduction opportunities across divisions;
- Research and evaluate
possible investment opportunities – both private and institutional – and
establish and maintain relationships with possible investors;
- Coordinate the
drafting of financial statements and the liaison with financial
auditors/accountants to ensure accurate delivery by set deadline;
- Build and
maintain external relationships with contacts including tax advisors,
auditors, bankers and solicitors;
Sourcing Manager
Located in Nairobi, Kenya / Kenyan E-Commerce Ventures
The successful candidate will have 4+ years of experience in the
sourcing/purchasing/operations fields in the retail/e-commerce sectors.
This experience will be accompanied by a strong knowledge of the
Kenyan retail market, a clear fashion and lifestyle affinity, and a creative
approach to problem-solving.
The Sourcing Manager will be responsible for the setting up and
implementation of the sourcing structure, for both existing and future Kenyan
e-commerce ventures.
He/she will play a key role in defining the product strategy,
and in building a lean and cost-effective sourcing framework.
Responsibilities
- Lead the setup
and implementation of a sourcing structure for a wide range of consumer
products – across both existing and future Kenyan portfolio
companies;
- Perform regular
industry and competitor analysis in order to identify trends and
subsequently recommend new possible produts and opportunities for
growth;
- Develop metrics
to analyse the performance of existing suppliers, by focusing on cost,
quality, service and risk;
- Renegotiate,
renew and discontinue supplier contracts;
- Research and
analyse potential new suppliers at both a national and international
scale, and lead the negotiation of contracts and agreements;
- Identify other
possible cost and time saving opportunities in the supply chain;
- Ensure suppliers
meet their assigned deadlines, and coordinate with the Logistics Manager
to ensure inventory is readily available to meet set sales goals across
the portfolio;
- Communicate and
work closely with other divisions – in particular Logistics and Customer
Service – to ensure a lean, efficient and consistent supply chain;
If you believe you
qualify for this position, please send your CV and details of your current and
expected remuneration to resume@interviewupconsulting.com
