Position: Customer Service and Logistics Coordinator
Reports to: Customer Services and Supply Chain Manager
Main Purpose of the Role
Participate in the planning, development, and execution of
strategies to drive best practices adoption and sustainable value creation in
order management; forecasting and logistics service provision management.
Job Scope and Context
Customer deliverables
- Orders are
received and accurately processed on the system according to instructions
and available stock
- Orders are
followed up with brand owners and affiliates for timely dispatch.
- Shipments
arranged according to agreed Incoterm.
- VAP’s shipments
by country monitored according to projections with Sales and Marketing
teams
- Freight is
controlled and monitored
- Required export
documentation issued or obtained from brand owners or Affiliate companies.
- Order lead times
followed up to mitigate any issues that may come up promptly.
- Advise on
Incoterms and other compliance issues that are country specific e.g.
pre-inspection.
- Invoices issued
correctly
- Debtor invoices
received and controlled to align with accounts
Demand and Supply Planning
- Optimum planning
and satisfaction of customer’s demand or replenishment needs in the most
cost effective way and required speed
- Delivering
effective business solutions on time and error-free, monitoring the
effectiveness of solution design
- Ensure a monthly
rolling forecast for each customer and develop a collaborative approach
with sales, marketing in order to achieve an accurate projection. Use of
appropriate forecasting tools is essential
- Ensure proper
coordination of product availability in any contracted logistics provider
warehouses in line with forecast projections as well as stock cover policy
to avoid out of stock.
- Monitor and keep
a timely record of lead times from brand owners and other affiliates to
consolidation warehouse or customer directly in order to avoid any
compromise of order dispatches as per customer needs and expectations.
Productive relationships with internal and external stakeholders
maintained
- Develop a
collaborative relationship with Sales and marketing
- Sustained
relationship with Logistics Providers
- Develop and
manage relationship with other agencies
Job Requirements:
Minimum Educational Requirements and Work Experience:
- University
graduate in either supply chain, business management with minimum 2 year
experience in a supply chain role or university graduate in any other
field with 3 years minimum experience in a supply chain role.
- A graduate
diploma (CIPS) or any other national higher diploma in Supply Chain or Logistics
with minimum 5 years’ experience.
- Experience in
import and export order processing and supply chain within cross borders
is an added advantage.
- French speaking
is also an added advantage.
Functional and Technical Competencies: Demand and Supply Planning
(Forecasting), ERP and IT processing, Import/ Export Procedure, Excellent
Communication skills, Customer Service, Warehousing and distribution, good
geographical knowledge.
How to apply
To apply for this position send your CV to mycv@myjobseye.com
quoting the position in the subject line and preferred location.
Kindly also mention your current/ last salary and
benefits.
Only shortlisted candidates will be contacted
