A tours and travel company with its head office here in Nairobi,
is interested in hiring a well natured, proficient tour
consultant to its
new office in Kisumu.
Job description:
Job description:
- Responding
to enquiries regarding hotels & safaris within 24hrs
- Manage
the entire tours department, set the targets and formulate ways of
achieving and exceeding the same.
- Create
and sell innovative tour packages to meet market demand
- Prepare
itineraries to the various destinations of interest
- Doing
research and producing periodical newsletters and e-brochures with current
offers to be sent out to clients/TAs
- Doing
tour bookings – both in-bound and out-bound
- Doing
regular check on the company website to ensure it is up to date and
running smoothly
- Ensuring
KWS park rules & hotel regulations are made clear to tourists
- Ensuring
payment for each tour booking is received in advance or proper
authorization is received from a corporate prior to credit sale
- Creating
contact with hotels, car hire, sightseeing attraction and other service
providers for best competitive contract rates
- Ensuring
the rates files are orderly & up to date
- Ensure
bookings that do not mature are cancelled in time to avoid cancellation
penalties especially for hotels
- Arranging
to see vehicles (and if possible be accompanied by customer reps) before
start of service to ensure quality and minimize customer complains
- Briefing
drivers before they depart for safari
- Preparing
welcome packs for tourists before departure for safari
- Ensure
clients’ special requests especially on accommodation & room
specification, driver guide language, meals and others are pre-arranged.
- Being
on standby ready to provide solutions in case of any hitch during safari
- Coordinating
with travel consultants to arrange flying & ground packages Opening
client tour files for upcoming tours
- Making
follow-ups for tour quotations
- Ensuring
that tours quotations are competitive inclusions, exclusions as well as
terms & conditions of a quotation should be highlighted to reduce disputes
with clients
- Overseeing
Quality Control of all Safari Vehicles (Company owned or Sub-hired )
- Any
other duty as may be assigned from time to time.
Qualifications
- Degree
or a diploma in Tours & Travel operations or tourism management
- At
least 2 year experience in Tours & Travel in a busy environment
- Basic
Training in business management or sales &marketing will be an added
advantage
- Excellent
knowledge of the industry and destinations within East Africa
- Being
detail-oriented & Customer service orientated
- Excellent
Computer knowledge
- Interpersonal
relationships
- Ability
to work long hours, with minimal or no supervision and be able to meet
deadlines.
- Experience
as a tours sales and marketing executive will be an added advantage
Send your cover letter and CV with names of three referees
including your daytime telephone numbers to rosemary@atouchtours.com on or
before 4th Feb 2013.
Kindly do not apply if you do not meet the above requirements.
Only short-listed candidates will be contacted.
Kindly do not apply if you do not meet the above requirements.
Only short-listed candidates will be contacted.
