Marketing
Manager
Reporting
to: General
Manager
Our client Nairobi’s premier
boutique hotel Located in Westlands, with 40 suites, fine dining restaurants
and a Spa is looking for a Hospitality Professional to join a winning team in
the position of a marketing manager.
Duties and
Responsibilities
He/she is the one responsible for
planning sales strategy and implementing them to achieve organizations goals.
The manager must ensure the share holders are informed of sales strategies
being undertaken through regular and SMART reports.
Management – He/she is in charge
of the management and overseeing the activities of the sales team while
promoting all the facets of the Hotel including accommodation restaurant, Spa
and Gym.
Profitability – He/she will ensure
that all decisions are taken with final hotel profitability in mind. This
touches on budgets, managing corporate and non corporate clients, solicit and
close business as per the set parameters, monitor competition and communicate
tactical strategies to management.
Guest experience – He/she will
make decisions that ensure seamless guest experience from food & beverage,
accommodation, housekeeping to staffing with a view to sustain sales and
sustain further business.
Guest complaints – He/she will
speak to guests about any issues that they may have and will be responsible for
producing a resolution with the best outcome for both parties.
Streamline and develop systems
necessary in improving service delivery to retained and potential clients
through departmental, general and synergy meetings
Qualification
At least 5 years working
experience in a responsible role leading a hospitality establishment.
A degree in hospitality Management
is preferable although diploma holders with good experience are also
acceptable.
Any additional industry relevant
training or experience will be helpful.
Any foreign languages spoken will
be helpful.
Demeanor/ Attributes – Friendly,
happy, neat, thorough, responsible, honest, trustworthy, punctual, detail
oriented, clean, flexible, able to work long a & demanding schedule, able
to lead a team, conflict resolution skills. Positive attitude to figures
Preferences: Preference would be for an individual with
some international experience although we will NOT discriminate against an
excellent candidate who doesn’t meet the above but has other strengths.
Resumes should be sent via email
only.
They should include current &
expected salary emailed to appy@kenyajobsconnection.com not later than 15th
February 2013.
