Islamic Relief Kenya is an international NGO seeking to promote
sustainable economic and social development by working with local communities through relief and development activities.
IT Assistant
Under the technical supervision of the IT Officer, the IT
Assistant’s overall responsibility is to provide support to a large number
of IT users as well as perform routine maintenance of IT and
Communication infrastructure in Mandera, Wajir, Dadaab and Nairobi.
Key Accountabilities
- Primary
responsibility for the installation and maintenance of all IT and
Communication systems including VSATs, HF and VHF Radios, wireless network
access points, routers, RBGANs and Thuraya and Iridium satellite phones.
- Responsible
for the backup of system files, user files and emails as well as assisting
users with these backup processes and the recovery of backed up data in
case of data loss.
- Responsible
for maintaining an up-to-date centralized register for IT! Communication
hardware and soft ware and information management systems in accordance
with the IRK policies and procedures.
- Support
users with key applications such as Microsoft Word, Excel, PowerPoint and
Access.
- Support
users with the installation and configuration of printers, digital cameras
and other hardware.
- Help
users with other ad hoc computer tasks and requests for support.
- Assist
in the maintenance of shared resources sand shared folders.
- Installation
of relevant Operating Systems and Application in user computers as well as
the primary maintenance of these software systems including upgrades.
Required Qualifications
- Diploma
in Information technology, Computer science, Information Systems or any
other related field. Bsc Degree will be an added advantage.
- 2
years experience in a busy computer network department on commercial or
international organization
- Experience
in remote data solutions including Very Small Aperture Terminals (VSAT)
and Regional Broadband Global Area Network (RBGAN).
- Experience
in the use and maintenance of HF Radio systems include Codan radios, VHF
radios, Thuraya and Iridium satellite phones.
- Hands-on
experience in networking and cabling, network administration including
working with Cisco products and wireless networks. Knowledge of the TCP/IP
networking protocol is desirable. Work with network printers is also
critical.
- Skills
in computer desktop applications including Word processing, Spreadsheet,
Presentation and Database application software.
- Experience
in user support in Microsoft Windows and Microsoft Office platforms
include support of Exchange Server mail system and Microsoft Outlook
clients. Knowledge of remote user support is very important.
- Self-started
with the ability to work without supervision.
- Excellent
interpersonal and communication skills.
How to Apply:
For a detailed Job description on the positions kindly visit our
website. www.islamicreliefkenya.org.
Send in your updated CV with cover letter and 3 professional
references to info@islamic-relief.or.ke or ir2012hr@gmail.com to reach us not
later than Friday 25 January, 2013 clearly mentioning the position you are
applying for.
CVs will be screened on an ongoing basis and only shortlisted
candidates will be contacted.
