Job Description: Hotel General Manager
Reports to: CEO / COO / MD
Internal key liaisons:
- Chief Financial
Officer
- C.E.O.
- Director of
Operations
- Department heads
External key liaisons:
- Local &
public authorities
- Main accounts
- Guests
Key accountability
The Hotel Manager is responsible for achieving optimal guest
satisfaction and a good working environment to attain all set objectives.
To achieve this, the Hotel Manager should run the hotel in
accordance with the Standard Operating Procedures and Policies as set out by
the company.
The Hotel Manager shall see to the implementation of optimal and
attractive products and services required to address the hotel’s target groups,
based on pre-agreed marketing plans and budgets.
The Hotel Manager shall ensure the correct production and
distribution of information and promotion materials as agreed to.
Guard the efficiency/productivity and the company results:
- Draw up plans
and budget concepts (revenues, costs, etc.);
- Safeguard the
realization, tracing and adjustment of deviations;
- Developing
improvement actions, carry out costs savings;
- Guard /
controlling of cost price
- Delivering of
data and proposals for the budgets and investments.
- Safeguard
quality of operations (internal & external audits)
Manage the various Department Heads
- Coordinate
planning of Department Heads and Assistant Managers with regard to
time-tables, work schedules, employment of employees within the different
services; solving of bottle necks;
- Coordination of
the execution of activities via instructions to the Heads of Departments/
Assistant Managers, supervision of the execution;
- Determination of
the workforce, recruitment and hiring of new staff, supervision of
sufficient introduction, execution of performance reviews and training of
staff.
- Be accountable
for responsibilities of department heads in their absence.
Implement the SOPs optimally in the hotel and act as a flag ship
establishment for the brand.
Prepare a monthly financial reporting.
- Ensure an
adequate administration, for the outgoing and incoming invoices, for the
payment of invoices and for drawing up periodic management data.
- Justify
deviations and differences.
Other tasks
- Handling
complaints.
- Handing over
opinions and beliefs, decisions etc. to the executives;
- Leading various
internal and external meetings;
- Supervise the
fulfillment of the regulations of the employment legalization,
Occupational Health & Safety Act, HACCP, fire regulations and other
legal requirements
- Correct use of
Company's corporate identity.
- Maintain
contacts with public authorities
Education:
- Hospitality
management degree,
- A diploma from
Kenya Utalii College or general education related to hospitality, on
middle and higher management level.
Work experience:
- At least 5 years
management experience in five / four star hotel.
Professional skills
- Excellent
written English and copy-writing skills.
- Proficiency in
Word, Excel, PowerPoint.
- Experience with
several hotel operation systems
- Skillful in
project planning/ tasks and able to prioritize projects/ tasks.
Personal skills:
- High managerial
capacities
- Highly organized
and efficient individual
- Pro-active and
result driven Flexible
- Both team player
and captain (hands-on)
- bility to adapt
vision and proven flexibility
Look & Feel: Sportive, socially engaged, passionate, easy communicator,
convincing and representative attitude
The ideal candidate
masters his languages, familiar with facts and figures, has preferably some
international experience in a chain hotel organization, and must have “space”
for further development.
Email: Monicah.kimani@hallmarkrecruitment.com
Email: Monicah.kimani@hallmarkrecruitment.com
