Head of Operation
Reporting to: Chief Executive Officer
Station: Based at the Head Office
Relationships:
- Reports to the
Chief Executive Officer
- Liaises with the
Head of Finance and Strategy, Head of Credit, Head of Technology, Head of
Business Development, Head of Legal Services, Debt Recovery Manager,
Branch Managers and Security Manager.
Key accountabilities:
- Design and
manage the process in which the DTM branch operations are carried out.
- Delivery of efficient
and effective operational services across the branch network
- Effective
management of the DTM’s service delivery channels to ensure effective
turnaround times (ATM’s etc. )
- Establish
functional policies and procedures for the DTM’s operations
- Provide and
manage effective clearing services in accordance with the existing
clearing house rules.
- Leverage on
technology to ensure that end users maximize on the set policies and
procedures to provide world class service delivery to all clients and stakeholders
in a safe and reassured environment.
- Liaison between
the operations and IT to ensure technological solutions fit business
needs.
- Manage the risk
arising from frauds and forgeries using the CBK guidelines.
- Supervise Plan
and control cash operations in the DTM’s cash reserves and ensure all
branches are served and risk in keeping idle cash is minimized.
- Reduce operating
costs by ensuring efficient utilization of the bank assets
- Manage
centralized shared services in the department
Key Performance Indicators
- Effective
internal control systems and procedures.
- Compliance with
the DTM’s policies and procedures
- Clear and well
laid out operation strategies and plans.
- Timely and
accurate (up to date)operation reports to guide management and board of
directors in decision making
- Well informed
and trained staff on operation procedures and compliance
- Carry out
performance appraisals against agreed targets for the team while
accurately assessing individual strengths, developmental needs and
accurate feedback.
- Accountable for
the team’s compliance to regulations and the DTM’s policies and
procedures.
Qualifications
- Bachelor’s
degree in, Commerce, Business or Finance related field, and a Masters
Degree. Professional qualifications will be an added advantage.
- Computer skills,
adept in use of MS word, Excel, Access, Powerpoint, e-mail, internet and
intranet.
- From ten (10)
years Microfinance/Banking experience with at least 7 years in Operations
Management experience with proven result track record.
Competencies/Attributes
- Job skills:
understand the Microfinance/Banking Act and Central Bank of Kenya (CBK)
and Prudential guidelines; high levels of professionalism and professional
development.
- Understand and
implement operations processes of different operations products.
- An all round
Banker.
- Demonstrate a
high degree of sensitivity, confidentiality, and integrity when dealing
with internal and external customers.
- Management and
leadership ability: Have excellent interpersonal, organizing and people
management skills.
- Personality:
results oriented with excellent social skills and ability to interact
across all levels of management. A forward planner with clear focus,
mature, reliable, hardworking and able to work without supervision, ardent
team player with a keen eye on detail.
- Honest with
impeccable integrity, reliable, outgoing and hardworking.
- Strong
analytical skills
All
applicants must apply online to the email hr@rafiki.co.ke closing date is 12th
January 2013.
Canvassing
will automatically disqualify the candidate.
Only
shortlisted candidates will be contacted.
