Position: Customer Service
Representatives
4 Positions
Industry: Security
Location: Nairobi
We are looking for candidates with experience in corporate customer service who have handled high-end clients and are able to project a strong corporate image.
Roles and Responsibilities
·
Assist the Customer Care Center in compiling collaterals,
preparation of Client Feedback List and Customer Care Plan.
·
Prepare product or service reports by collecting and analyzing
customer information
·
Maintain customer records by updating account information
·
Contributing to team effort by accomplishing related results as
required
·
Log complaint into the system and ensure they are resolved in a
timely and effective manner.
·
Communicate timelines for resolving complaint to the client.
·
Regular follow up with the relevant HOD’s to ensure complaints
are closed in time.
·
Collect Client details, interests and update information.
·
Ensure all clients are visited as per the planned schedule.
·
Ensure all contracts are signed as per company policy.
·
Take customer feedback on the Technical maintenance/service and
installation.
Qualifications and Competencies
·
A Degree/Diploma in Communication/Public Relations or business
related course
·
At least 2 years Experience in customer service in a busy
environment
·
A passion for Customer Service with outstanding problem
solving skills, documentation skills, quality focus, as well as information
analysis skills
·
Outstanding work ethic (reliable, motivated, professional and
ability to work under minimum supervision)
·
Ability to handle and resolve customer complaints promptly
·
Good report writing skills Product and market knowledge
skills
To apply, send your CV ONLY with a passport size photo on the
right hand side to recruit@flexi-personnel.com by Friday 18th January
2013, indicating the position applied for as well as the minimum salary
expectation on the subject line.
