Customer
Service Representatives (30)
The Customer Service
Representative is required to provide exceptional customer service experience
to customers by handling incoming calls in a highly professional manner in a
target based environment, where meeting Key Performance Indicators is
important.
·
Maintain customer experience levels within the quality standards
stipulated.
·
Handle objections by building rapport with customers.
·
Update information onto the CRM.
·
Adhere to Data Protection policy with regards to confidentiality
of customer details.
·
Recognize opportunities for cross selling to customers, by
advising on new and existing services which may suit their requirements.
·
Patiently listens and responds to customer queries.
·
Understand and adhere to the escalation process.
·
Provide peer support to other Customer Service Representatives
in an effort to improve overall team performance
Minimum
knowledge, skills and experience:
·
A Diploma from a recognized tertiary institution, however
holders of an undergraduate degree will have an added advantage
·
Fluent in the English Language (neutral and clear accent)
·
Above average typing and IT literacy skills
·
Flexible to work day and night shift hours
·
Ability to handle complaints in a polite; empathetic and
professional manner
·
Remains calm when faced with difficulty or angry customers.
·
Initiative to update self on new and current products and/or
services and promotions
·
Ability to handle busy periods by managing one’s stress levels.
·
Maintains a positive attitude and enthusiasm when faced with
routine work
·
Certificate of Good Conduct is a prerequisite
If you
believe this is an exciting and challenging opportunity for you; then please go
to www.horizoncontactcenters.com for more details and to apply.
An attractive remuneration is
offered to the successful candidates.
Only shortlisted candidates will
be contacted.
Closing date is 31st January 2013.
