Job Title: IT Help Desk Assistant
Reference: IT_HDA _2012
Recruiter: Altima Africa Ltd
Recruiter: Altima Africa Ltd
Contract:Permanent
Available: ASAP
Category: Experienced
Offer: Neg.
Profile Introduction
Our
Client a leading services provider in the Kenya Capital Markets seeks to
recruit an IT Help Desk Assistant responsible for support in ICT support services
and the implementation of the department’s policies, goals, objectives, and
procedures.
Work is
usually performed under general supervision and requires the use of independent
judgment and initiative while continuing to work within the company’s procurement
policies and procedures.
Minimum Requirements
- At least a
bachelor’s degree in Information Technology
- At least 1-2
years relevant experience
- Excellent
knowledge of PC/LAN operating systems, Microsoft Windows
- ICT security and
viral protection systems
- Knowledge of web
design and Microsoft windows network administration.
Job Specification - IT Help Desk Assistant
ICT Support
- Implement help
desk tools /solutions in line with user requirements and develop necessary
measures to prevent frequently occurring outages.
- Maintains
incident /problem records, consolidate the same and prepare reports to
support the Company management in the decision making process.
- Manage desktop
and configuration and ensure that employees with necessary
authority/requirement are provided access to certain in line with the
Company IT policies, procedures and standards.
- Resolve end user
issues related to hardware, network and communication systems and refer
serious challenges/problems to superiors and obtain the necessary feedback
on how to approach or solve critical issues.
- Provide training
to users for applications.
- Initiate
awareness on efficient and effective working ways for end users and on how
end users can secure their systems.
- Enforce end user
security measures such as password policies and provide training and
initiate awareness on the same.
ICT Procurement
- Monitor and
track performance of the services provided by the unit and third party
providers and address any under-performance that may result in failure to
achieve the SLAs with the delivery teams. This includes the creation
and monitoring of resolution action plans.
Library Management
- Collate and
classify records, maintain provisions, process requests for information
and archive records in line with the Company’s policy.
- Ensure records
are destroyed securely in line with the Company’s policy and procedures.
- Maintain media
and documentation library of software, data files, manuals and hardware
inventory.
Competencies
- Sound knowledge
of a wide variety of application packages
- Ability to work
with a diverse group of people
- Strong
interpersonal and communication skills
- Good planning,
organizational and analytical skills
How to Apply
If you
are qualified and up to the challenge visitwww.altimaafrica.com/careers.php and
apply online by 5pm, 14th December 2012.
Please
note that only qualified candidates will be contacted.
