Recruitment of Call Centre Agents


Call Centre Agents Required Immediately

Our Prestigious client based in Nairobi is looking for call centre operatives to working a busy call centre environment during peak periods.

Prior experience of call centre work is not essential but it is important that all applicants have a good attitude, excellent time management skills and a strong working ethic.

Other requirements are as follows:
  • A university degree/diploma
  • Customer service oriented, high level of motivation & professional telephone etiquette.
  • A crisp clear and neutral accent.
  • Resilience, ability to function under high pressure environment, dependable, responsible, able to follow specific instructions as well as deliver on commitments.
  • Quick learner with sound analytic skills & a proven performance track record. Able to grasp new & existing work models, aspects & development.
  • Excellent verbal and written communication skills- fast and accurate typing.
  • Responsible & positive attitudes, ability to comprehend, capture as well as interpret basic & complex caller information.
  • Excellent people skills, ability to build rapport & relationships with all stakeholders.
  • Quick decision-making abilities & independence, ability to ‘think on your feet’.
  • Ability to meet strict deadlines, pay attention to detail, accuracy in record keeping & tracking repetitive tasks.
  • Pleasant and friendly mannerism, ability to treat people with respect under all circumstances, instills trust in others & upholds the values of the organization.
  • Basic computer knowledge / technological skills, proficiency in Ms office suites, keyboarding skills adept in using search tools, browsers and common email applications
  • Sound memory & judgment, probing skills, able to manage difficult caller situations, to respond promptly to the needs of the customer & solicit feedback to improve service.
  • Ability to adapt to change, meet the changing demands of the work environment, work long hours on different shifts across a 24-hr period & weekends.
  • Ability to multitask, work well as an individual & part of a team; to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback & contribute to team building.
  • Outgoing and energetic personality, good social skills.
Terms and Conditions
  • You must be available to work Monday to Friday between the hours of 1 p.m. and 10 p.m.
  • Remunerations based on performance; a minimum sustenance salary of Kshs. 15,000 to paid on meeting of targets. A further bonus on extra work done to be paid per survey done.
To apply please send an email to jobs@jantakenya.com with your cover letter and CV attached by 8th November 2012 with the title ‘Call Centre Agent Jobs’ on the subject line.

Do not attach certificates.

Please note that applications not following instructions shall be disqualified.

Only short listed candidates will be contacted.