Job Title: Concierge
Department:Services
Competence Level:Graduate
Job Role & Responsibilities
Eronia
Concierge Services, Inc is a unique service aimed exclusively at the venturer
travelling to Kenya for Business purposes.
We
exist to provide a truly integrated management solution for our clients’
travel, business and leisure needs for the duration of their visit to Kenya.
Our
mission is to make business a pleasure by providing peace of mind to the client
and consequently inspiring moments of true discovery, passion and optimism in
an unfamiliar environment.
The roles of the Concierge will be
The roles of the Concierge will be
- Facilitating all
clients’ requirements.
- Negotiating the
best deals from vendors for requested products and services.
- Providing
personal assistant services like note taking at meetings, translation
services, diary management, dinner escort to business functions, personal
shopping and many more.
- Providing
concierge services like booking travel arrangements i.e. vehicles, air
tickets to Mombasa, Nakuru e.t.c. making restaurant & hotel
reservations, booking meeting rooms, acquiring tickets to exclusive events
and conducting industry and market research relevant to each client’s
business field.
- Forming lasting
business relationships with clients’ to guarantee repeat business.
- Anticipating the
clients’ requests and recommending suitable products and services.
- Discerning
clients’ preferences to enable the company to offer additional
complimentary services to the clients suited to the clients’ personalities
- Liaising with
Account managers in the UK to identify clients’ requirements and to report
any changes to the service requested.
Concierges will benefit from
- Competitive pay
rates
- Hair &
beauty package
Person Specification
- Strong
negotiation skills.
- Excellent
communication & organisational Skills. Experience in customer service
will be a bonus but is not a necessity.
- Friendly and
outgoing and able to create instant rapport with clients.
- Must demonstrate
adaptability and quick responses to unpredictable situations.
- Must be creative,
ambitious and a self starter.
- Must be
knowledgeable and preferably a graduate in the fields of Business, IT,
Telecommunications, Retail, Mining and Natural Resources and
Infrastructure. Applicants who are not graduates but can demonstrate a
healthy interest in any of the above fields will be considered.
- Must be well
versed in both oral & written forms of at least one of the following
foreign languages; Chinese, French, German, Afrikaans, Italian &
Japanese as well as English and Swahili.
- Well Versed in
Current Affairs especially African, European, American & Chinese.
- Must be flexible
with no other commitments that may interfere with the proposed work
schedule.
- Must be a team
player and have a PNR (Proactive Not Reactive) Attitude.
- Close proximity
to Nairobi is necessary to reduce response times & increase efficiency
of the service.
- Well versed in
Microsoft Office Advanced Levels with quick data entry skills.
- Due to nature of
the job, applicant must own a laptop for research & communication
purposes.
Email
CV & Cover Letter to carolina@eroniainc.com
Closing Date: 20th December 2012
