Information Systems (IS) Help Desk Assistant
Contract Type: Open- Ended
Level: E1
Starting salary Kshs. 90,561 gross per month. A competitive benefits
package including medical and pension will be offered to the successful
candidate.Contract Type: Open- Ended
Level: E1
Background
Oxfam GB is one of the world’s leading development and humanitarian agencies assisting people affected by natural disasters and conflict throughout the world.
With over 5,000 staff and dedicated volunteers in more than 90
countries, Oxfam GB is able to achieve the greatest impact to end poverty and
suffering through combining emergency response work, long-term programmes for
poverty alleviation and campaigning for lasting change.
The Horn, East, and Central Africa (HECA) Region is the largest
region within Oxfam GB, covering 8 countries, including Ethiopia, Tanzania,
Kenya, Somalia, Democratic Republic of Congo, South Sudan, Rwanda and
Uganda.
The Regional Centre is based in Nairobi and is mandated to
provide leadership and support to the Oxfam GB country programmes in delivering
their strategies within the context of programme quality, and efficiency.
Oxfam GB now seeks to recruit an IS Help Desk Assistant to support Oxfam IS users through the delivery of reliable, cost efficient and high-quality IS services.
The role:
Oxfam GB now seeks to recruit an IS Help Desk Assistant to support Oxfam IS users through the delivery of reliable, cost efficient and high-quality IS services.
The role:
Reporting to Regional Information Systems Manager, this role will primarily be involved in User support (Local Area Network, MS Office applications, Lotus Notes support and general user support in the normal business operations).
In addition, the role will act as the first line support and
primary point of contact for all service-related queries, issues and requests
and escalating to 2nd and 3rd line support where necessary while maintaining
documentation and standards within IS department.
The role will be key in maintaining all the calls made to the Help Desk with the correct level of detail and impact to facilitate resolution while monitoring the successful conclusion of all calls.
The role will be key in maintaining all the calls made to the Help Desk with the correct level of detail and impact to facilitate resolution while monitoring the successful conclusion of all calls.
It is expected that all this role will actively champion and
communicate the user’s needs, requirements and concerns from a customer service
perspective within the IS organization and in particular Service Delivery and
deal with user expectations and establish confidence in IS services and their
outsourced partners, by proactively communicating service effect and achieved
or missed SLAs.
The person:
- Experience
working knowledge of the following technologies : Windows 2000/3, Lotus
Notes, Internet Explorer, Adobe Acrobat, International Support,
Microsoft Windows software / hardware environment, Local Area Network ,
Wide Area communication between Oxfam offices world-wide using TCP/IP
transmission protocol, IP telephony, Virtual Private Network and Lotus
Notes.
- Relevant
experience in one or more of the following areas:
- Automated
software distribution tools
- Design
and management of desktop image using industry standard tools (e.g. Norton
Ghost)
- Management
of Active Directory policies within multi-site global environment
Experience of the following:
- Customer
Management
- Service
Level Management and Reporting
- Incident
and Problem Management
- Change
Control and Release Management
Desirable:
- Certification
/ Knowledge in ITIL
- Certification
or Qualification in Customer Management processes
This is an opportunity for a dedicated and highly motivated professional, with a strong commitment to Oxfam's values and beliefs.
If you believe you are the candidate we are looking for, please
submit your application and CV including a day time contact by applying online
at http://www.oxfam.org.uk/what-we-do/about-us/working-at-oxfam using
INT5781
The closing date is 21st October 2012. Only shortlisted candidates will be contacted.
We are committed to ensuring diversity and gender equality within our organization.
Disclaimer
The closing date is 21st October 2012. Only shortlisted candidates will be contacted.
We are committed to ensuring diversity and gender equality within our organization.
Disclaimer
Oxfam is an equal opportunity employer.
You are not required to pay any fees to apply for jobs at Oxfam.
Oxfam does not conduct recruitments through agents.
Pan Africa Director
Contract Type:Open ended
Salary Range:£33,107 - £53,456 Net per
annum. A competitive salary package including benefits will be negotiated with
the right candidate based on skill and experience.
Benefits include Accommodation, Education, Medical and Pension
among others
Are you passionate about working with African citizens, civil society and states to transform injustice, poverty and inequalities in Africa?
If yes, this job might just be the one you have been looking
for.
Background
OXFAM is one of the world’s leading agencies enabling people
affected by injustice, poverty and natural disasters to reclaim power over
their circumstances.
With over 5,000 staff and dedicated volunteers in more than 80
countries, OXFAM combines public campaigning, emergency response work and
long-term development programmes for lasting change.
The OXFAM Pan Africa programme promotes active citizenship,
effective national governance and the realization and enjoyment of fundamental
freedoms and human rights.
We work with social movements, CSOs and their coalitions, the
African Union and Governments to influence, popularise and implement key
international and continental policy standards, pledges and human rights
instruments.
We also support a strong and autonomous Pan Africa campaigning
force of coalitions, alliances and social movements around their own
objectives.
The role
As an International Director, you will be an OXFAM spokesperson
on Africa for a full range of international
and national mass and media.
and national mass and media.
You will maintain and build new relationships with a wide range
of leaders within multi-lateral, Government and civil society agencies as well
as developing alliances and social movements.
Working with OXFAM International in continental and global
forums to agree common policy and communications lines, you will directly
contribute to the overall leadership of OXFAM through active contribution
to/leadership of organizational initiatives, strategies and thinking.
Directly manage and coach 6 programme staff to creatively
deliver on Strategic Plan objectives and Euro 2.2 million annual budget and
effectively use a range of campaign techniques to bring about change, including
research, digital and mass media, public mobilisation and working in alliances.
The Person
You will have:
- Excellent
representational, mobilization and fundraising skills, ability to
negotiate in alliances with others and represent at very senior levels.
- Proven
strategic planning and advocacy management skills in Africa with an
ability to develop and lead others to deliver strategic outputs in line
with the requirements of an evolving global strategy.
- Well
developed people management and team skills, high self awareness and
proven ability to be flexible and sensitive in demanding situations.
Passion for working with others.
- Commitment
to values of inclusiveness, empowerment, accountability and gender
equality
This is a great opportunity for a dedicated and dynamic
professional with a Pan African vision and African citizens are encouraged to
apply.
If you believe you are the candidate we are looking for, please
submit your application and CV including a day time contact by applying online
at http://www.oxfam.org.uk/what-we-do/about-us/working-at-Oxfam using
INT5770.
Short listing will take place alongside the running advert which
closes on 25 October 2012.
Only shortlisted candidates will be contacted.
We are
committed to ensuring diversity and gender equality within our organization.
