NGO Jobs in Kenya - Oxfam


Information Systems (IS) Help Desk Assistant 

Contract Type:  Open- Ended    

Level: E1  

Starting salary Kshs. 90,561 gross per month.  A competitive benefits package including medical and pension will be offered to the successful candidate.

Background 

Oxfam GB is one of the world’s leading development and humanitarian agencies assisting people affected by natural disasters and conflict throughout the world. 


With over 5,000 staff and dedicated volunteers in more than 90 countries, Oxfam GB is able to achieve the greatest impact to end poverty and suffering through combining emergency response work, long-term programmes for poverty alleviation and campaigning for lasting change. 

The Horn, East, and Central Africa (HECA) Region is the largest region within Oxfam GB, covering 8 countries, including Ethiopia, Tanzania, Kenya, Somalia, Democratic Republic of Congo, South Sudan, Rwanda and Uganda. 

The Regional Centre is based in Nairobi and is mandated to provide leadership and support to the Oxfam GB country programmes in delivering their strategies within the context of programme quality, and efficiency.

Oxfam GB now seeks to recruit an IS Help Desk Assistant to support Oxfam IS users through the delivery of reliable, cost efficient and high-quality IS services.

The role:

Reporting to Regional Information Systems Manager, this role will primarily be involved in User support (Local Area Network, MS Office applications, Lotus Notes support and general user support in the normal business operations). 

In addition, the role will act as the first line support and primary point of contact for all service-related queries, issues and requests and escalating to 2nd and 3rd line support where necessary while maintaining documentation and standards within IS department.

The role will be key in maintaining all the calls made to the Help Desk with the correct level of detail and impact to facilitate resolution while monitoring the successful conclusion of all calls. 

It is expected that all this role will actively champion and communicate the user’s needs, requirements and concerns from a customer service perspective within the IS organization and in particular Service Delivery and deal with user expectations and establish confidence in IS services and their outsourced partners, by proactively communicating service effect and achieved or missed SLAs.

The  person:
  • Experience working knowledge of the following technologies : Windows 2000/3, Lotus Notes, Internet Explorer, Adobe Acrobat,  International Support, Microsoft Windows software / hardware environment, Local Area Network , Wide Area communication between Oxfam offices world-wide using TCP/IP transmission protocol, IP telephony, Virtual Private Network and Lotus Notes.
  • Relevant experience in one or more of the following areas:
  1. Automated software distribution tools
  2. Design and management of desktop image using industry standard tools (e.g. Norton Ghost)
  3. Management of Active Directory policies within multi-site global environment
Experience of the following:
  • Customer Management
  • Service Level Management and Reporting
  • Incident and Problem Management
  • Change Control and Release Management
Desirable:
  • Certification / Knowledge in ITIL
  • Certification or Qualification in Customer Management processes

This is an opportunity for a dedicated and highly motivated professional, with a strong commitment to Oxfam's values and beliefs.  

If you believe you are the candidate we are looking for, please submit your application and CV including a day time contact by applying online at http://www.oxfam.org.uk/what-we-do/about-us/working-at-oxfam  using INT5781


The closing date is 21st October 2012.  Only shortlisted candidates will be contacted.

We are committed to ensuring diversity and gender equality within our organization.
           
Disclaimer

Oxfam is an equal opportunity employer.
You are not required to pay any fees to apply for jobs at Oxfam.
Oxfam does not conduct recruitments through agents.

Pan Africa Director
 
Contract Type:Open ended
 
Salary Range:£33,107 - £53,456 Net per annum. A competitive salary package including benefits will be negotiated with the right candidate based on skill and experience. 

Benefits include Accommodation, Education, Medical and Pension among others

Are you passionate about working with African citizens, civil society and states to transform injustice, poverty and inequalities in Africa? 

If yes, this job might just be the one you have been looking for.
 
Background
 
OXFAM is one of the world’s leading agencies enabling people affected by injustice, poverty and natural disasters to reclaim power over their circumstances. 

With over 5,000 staff and dedicated volunteers in more than 80 countries, OXFAM combines public campaigning, emergency response work and long-term development programmes for lasting change. 

The OXFAM Pan Africa programme promotes active citizenship, effective national governance and the realization and enjoyment of fundamental freedoms and human rights. 

We work with social movements, CSOs and their coalitions, the African Union and Governments to influence, popularise and implement key international and continental policy standards, pledges and human rights instruments. 

We also support a strong and autonomous Pan Africa campaigning force of coalitions, alliances and social movements around their own objectives.
 
The role
 
As an International Director, you will be an OXFAM spokesperson on Africa for a full range of international
and national mass and media. 

You will maintain and build new relationships with a wide range of leaders within multi-lateral, Government and civil society agencies as well as developing alliances and social movements. 

Working with OXFAM International in continental and global forums to agree common policy and communications lines, you will directly contribute to the overall leadership of OXFAM through active contribution to/leadership of organizational initiatives, strategies and thinking. 

Directly manage and coach 6 programme staff to creatively deliver on Strategic Plan objectives and Euro 2.2 million annual budget and effectively use a range of campaign techniques to bring about change, including research, digital and mass media, public mobilisation and working in alliances.

The Person 
You will have:
  • Excellent representational, mobilization and fundraising skills, ability to negotiate in alliances with others and represent at very senior levels.
  • Proven strategic planning and advocacy management skills in Africa with an ability to develop and lead others to deliver strategic outputs in line with the requirements of an evolving global strategy.
  • Well developed people management and team skills, high self awareness and proven ability to be flexible and sensitive in demanding situations. Passion for working with others.
  • Commitment to values of inclusiveness, empowerment, accountability and gender equality
This is a great opportunity for a dedicated and dynamic professional with a Pan African vision and African citizens are encouraged to apply. 

If you believe you are the candidate we are looking for, please submit your application and CV including a day time contact by applying online at http://www.oxfam.org.uk/what-we-do/about-us/working-at-Oxfam using INT5770. 

Short listing will take place alongside the running advert which closes on 25 October 2012. 

Only shortlisted candidates will be contacted.
 
We are committed to ensuring diversity and gender equality within our organization.