IT Technical Manager Support
Job Description Summary
TalentRecruit Kenya Limited is recruiting a IT Technical Manager
for one of its clients in the ICT industry. IT technical support monitor and
maintain the computer systems and networks of an organisation.
Job Description
- Primarily
to take care of the Desktops, Peripherals support Installing and
configuring computer hardware operating systems and applications;
- Monitoring
and maintaining computer systems and networks;
- Talking
to staff/clients through a series of actions, either face to face or over
the telephone to help set up systems or resolve issues;
- Troubleshooting
system and network problems and diagnosing and solving hardware/software
faults;
- Replacing
parts as required;
- Providing
support, including procedural documentation and relevant reports:
- Following
diagrams and written instructions to repair a fault or set up a system;
- Supporting
the roll-out of new applications;
- Setting
up new users' accounts and profiles and dealing with password issues;
- Responding
within agreed time limits to call-outs;
- Working
continuously on a task until completion (or referral to third parties, if
appropriate);
- Prioritising
and managing many open cases at one time;
- Rapidly
establishing a good working relationship with customers and other
professionals, e.g., software developers;
- Testing
and evaluating new technology;
Requirements:
- Has
Good knowledge on HP Desktops, Laptops, Printers/Scanners
- Has
sound knowledge on Microsoft Desktop platforms
- Has
first level support skills on the Server OS platforms
- Possess
Knowledge and basic skills on HP server platforms
- Possess
good communication skills
- Problem-solving
and analytical ability
- Motivated
self-starter, comfortable in fast-paced environment
If you
believe you qualify for this position, please send your CV and details of your
current and expected remuneration to recruit@humantalentrecruit.com
