Zone Manager
Location: Nairobi
Our client, a leading high-tech security provider in East Africa with its corporate headquarters in Nairobi is looking for a Zone Manager whose key role will be to ensure the highest level of customer service and manage several projects throughout the assigned Zone.
The Ideal candidate will be in charge of a Zone made up of 150 guards on duty
ensuring they deliver high standards of service to designated clients. Location: Nairobi
Our client, a leading high-tech security provider in East Africa with its corporate headquarters in Nairobi is looking for a Zone Manager whose key role will be to ensure the highest level of customer service and manage several projects throughout the assigned Zone.
Key Tasks and Responsibilities
- Ensure
employees (mainly security guards) provide excellent customer service and
handle complaints with professionalism.
- Conduct
orientation, train and coach the management staff in execution of daily
tasks and to maximize sales.
- Secure long
term client relationship by maintaining effective client relations
- Seek new
business opportunities coordinate with clients of new business to secure
contracts
- Participate
in administering company policies and developing long range goals and
objectives.
- Control
effective labor and comply with labor management tools, systems, policies
and procedures
- Review and
analyze performance and suggest improvement plans to Operations Manager
- Follow
programme management principles to plan and execute team activities.
- Review
operational reports and records to ensure adherence to Company policies
and procedures.
- Analyze
marketing potential of new and existing assignments and recommend
additional sites.
- Ensure that
proper channels of communication exist between the employee in the field
and the main office.
- Help solve
problems that affect the client service, efficiency, and productivity.
Qualification and Competencies:
- At least a
Diploma in Business Management or any other related course
- A minimum of
4-5 years experience in people management
- Must be able
to handle several projects simultaneously
- Ability to
develop and train work force, build relationships and utilize skills of
workforce most appropriately.
- Ability to
provide outstanding customer service and to maintain a fair, consistent
set of standards as they apply to work force.
- Ability to
adjust priorities and manage time wisely in a fast-paced environment and
ability to maintain records and documentation pertaining to work force.
- Ability to
communicate in a clear, concise, understandable manner, and listen
attentively to others and provide instructions to all employees.
- Ability to
work a full-time schedule including nights, weekends, and holidays. .
- Availability
to travel
To
apply, send your CV only to jobs@flexi-personnel.com before Tuesday 14th August
2012.
Clearly indicate the
position applied for and the minimum salary expectation on the subject line.
Only serious candidates need apply
Only serious candidates need apply
