Trainer
Description
Description
- A trainer
manages the learning and professional development of an organization’s
workforce. Trainers equip staff with the knowledge, practical skills and
motivation to carry out work-related tasks. They either deliver the
training themselves or arrange for a third party trainer to do so.
- They also
help with ongoing, long-term improvement of employees' skills, enabling
them to fulfill their potential within the organization.
- Primary
duties & responsibilities:
- Evaluating,
reviewing and developing training programs to meet clients and
organization’s needs.
- Assisting in
monitoring the overall effectiveness of training programs.
- Effective
monitoring and reviewing of trainee’s progress.
- Ensuring all
new staff members are inducted in accordance with the company’s policy.
- Planning,
scheduling and training initial and ongoing training classes.
- Assesses
training needs, develops training methods, writes procedure manuals and
presents information using a variety of techniques, including discussions,
role playing, team exercises and visual materials.
Experience/qualifications:
- Bachelors
degree Preferred
- Minimum 2
years experience in a similar role
- Call Centre
experience is an added advantage
- Public
speaking and presentation skills,
- Develop
curriculum and design training, including methods of assessing
effectiveness.
- Good command
of the English language and be familiar with media production and
communication techniques.
- Understand
aspects of personal psychology and group dynamics.
- Exceptional
customer service
Note:
To apply, please go to http://www.kencall.com/cats/careers and apply Online. Applications through
any other channels will NOT be accepted.
