We are one of the largest
providers of transport solutions in the East African Region and a franchise
holder of some of the best known motor vehicle brands in the world.
After Sales Manager
Reporting to the Divisional
Manager, the successful candidate will be responsible for planning and
overseeing all the after sales activities on all vehicles handled at the
Workshop.
The position will also be
responsible for overseeing the running of the service and parts departments and
ensuring that the targets of the two departments are met, while ensuring
customer satisfaction through a deliberate effort to manage and deliver quality
service to our customers.
Key Responsibilities
- Design, implement,
monitor and analyze strategies to drive revenue growth by increasing
customer base.
- Avoid
attrition generate through pursuit of quality leads.
- Source and
develop client referrals.
- Develop and
maintain after sales promotional materials.
- Plan and conduct
direct after sales marketing activities.
- Work with
the management team on the setting of targets and after sales strategy.
- Develop
performance measurement parameters.
- Develop
sales proposals and present sales contracts.
- Maintain
reports relating to after sales as per franchise agreements.
- Respond to
after sales inquiries and concerns by phone, electronically or in person.
- Ensure
customer service satisfaction and good client relationships.
- Perform
quality checks on vehicles and service delivery.
- Monitor and
report on after sales activities and follow up to management.
- Monitor
competitors, market conditions and product development.
- Monitor
variances against set sales targets and make appropriate recommendations.
- Interact
with the entire company management and monitor business processes citing
any areas that may hinder increased sales & make appropriate
recommendations.
- Carry out
market research and competitor analysis on a periodical basis and make
practical and appropriate recommendations.
- Establish and
maintain contacts with corporate bodies, Insurance Brokers/Agencies,
Government ministries, Parastatals, Embassies over and above our customer
base.
- Motivate the
after sales team to achieve and surpass targets.
- Develop
alternative ways to attain divisional after sales targets.
Qualifications & Experience
- University
degree in Mechanical Engineering – Automotive option.
- 5 years
After Sales experience in the Motor Industry.
- Experience
in people management and team leadership.
- Effective
communicator with proven management and organizational skills.
- Demonstrated
experience in conducting training and making presentations.
- Experience
in brand management and enhancement.
- Excellent
computer and internet skills.
- A go-getter
with good verbal and written skills.
Vehicle Sales Executives
Reporting to the Brand
Managers, the position has the key responsibility of selling and marketing the
Company’s’ brands of vehicles, while ensuring the achievement of sales targets
for the respective brands.
Key Responsibilities
- Ensure that
the set vehicle sales targets set are achieved.
- Identify and
follow up on prospective customers and convert them to existing customers.
- Identify new
business opportunities.
- Prepare and
implement sales call programs.
- Conduct
presentations to customers designed to achieve set targets and maximum
results from sales opportunities.
- Provide
superior customer care by ensuring that customer queries are promptly
responded to and customer needs are adequately addressed.
- Ensure
proper handing over of products to customers upon collection and
demonstrate the use of the various functions in the vehicles.
- Conduct
market awareness / intelligence exercises to benchmark the company’s
products against competitor products.
- Carry out
accurate appraisals of all vehicles presented for part exchange using a
systematic appraisal record system.
- Validate
vehicle valuations and negotiate with potential customers to maximize
sales.
Qualifications & Experience
- University
degree.
- Diploma in
Sales & Marketing will be an added advantage.
- 3 years
selling experience preferably in the Motor Industry.
- Good
communication, interpersonal & presentation skills.
- Customer
Care knowledge & skills.
- Computer
literacy.
Attractive remuneration will be negotiated with the selected
candidates.
The positions offer
prospects for career advancement in the Company.
Send your applications to:
DN/A.1343
P.O. Box 49010 - 00100,
GPO, Nairobi
Closing date for receipt of
applications: 15th August 2012.
