Receptionist
We are new upcoming hotel located in the Karen area and are looking for a receptionist. Some key responsibilities include:
- Deliver
excellent customer service, at all times
- Assist in
keeping the hotel reception area clean and tidy, at all times
- Deal with all
enquiries in a professional and courteous manner, in person, on the
telephone or via e-mail
- Administer
all reservations, cancellations and no-shows, in line with company policy
- Keep up to
date with current promotions and hotel pricing, to provide information to
guests, on request, while maximizing bedroom sales opportunities
- Fulfill all
reasonable requests from guests to ensure their comfort, satisfaction and
safety
- Report any
maintenance issues immediately to line manager, including all furniture,
fittings and equipment
- Provide
reports, as required, for housekeepers and management
- Be
responsible for evacuation, in cases of emergency, acting as first point
of contact for guests and the emergency services
Key attributes
- Able to
remain calm under pressure and problem solve accordingly.
- Be able to
communicate as clearly and concisely as possible, whether face to face,
over the phone or via email.
- Must be
smart and have a presentable personality.
- Friendly
& with outstanding people skills.
- Demonstrate
merit and ability in their work performance and results
Academic and work experience
- A diploma in
a business related field from a recognized institution.
- Must have
excellent computer skills especially Ms excel, Ms word, Email
- Typing
skills of up to 50 WPM
If you believe you possess the above qualifications, send your
CV, a recent photo and scanned copies of your certificates tochris@hotel-troy.com.
Only shortlisted candidates
will be contacted.
