Exceptional Career
Opportunities
Our Client, a utility
company mandated to provide cost effective and affordable quality water and
sanitation services in Kenya, seeks to recruit goal-oriented, self-motivated
and qualified persons to fill the following management positions:-
Position: General Manager - Business and Customer Service
Ref No. HR/GM-BU/2012
Reporting to: Managing Director
Job Grade: 2
Job Purpose
The purpose of the position
is to ensure that the strategy for service delivery and revenue generation is
put in place and effectively implemented.
Key Result Area/Principle
Accountabilities and Duties
- Ensure
provision of timely and high quality client services that meets or exceeds
their expectation.
- Develop and
implement systems for positive customer relations management.
- Manage and
supervise commercial aspects of the company’s operations particularly as
they relate to revenue generation.
- Promote new
ideas and business solution that result in extended service to the existing
and new ideas.
- Develop long
term business strategies and operating plans that reflect the longer term
goals and priorities.
- Ensure the
provision of comprehensive commercial information systems, including
up-to-date customer database, to achieve the overall company objectives.
- Carry out
customer satisfaction surveys and proposing improvements arising from
feedback received.
- Ensure
timely, complete and accurate reading and billing of services and
subsequent collection.
- Develop
departmental policies, procedures and action plans in line with overall
company mission and objectives.
- Produce
management reports on a timely manner.
Education, Professional Qualifications and Work Experience:
- Bachelor’s
degree from a recognized university;
- An MBA will
be an added advantage;
- 5 years
demonstrable experience and three (3) to be in a business development
environment;
- Experience
in retail based IT systems;
- Communication/corporate
affairs experience is highly desirable;
- Ability to
implement company strategy to spur business growth.
Required Skills and Competencies:
- Must have
excellent understanding of the Kenyan water reforms;
- Should
posses sound and excellent business development knowledge and skills
gained preferably in the water sector or in a busy and dynamic organization;
- Must be able
to lead a team in a dynamic work environment;
- Should
posses excellent interpersonal communication skills;
- A good
understanding of complexities in developing systems for customer
management, billing, and motivating them to cooperate with staff in meter
reading and revenue collection is necessary for this job;
- Ability to
lead a team in a dynamic environment.
Position: Procurement Manager
Ref No. HR/PM/2012
Reporting to: Managing Director
Job Grade: 3
Job Purpose
To procure quality products
and services in a timely manner commensurate with value for the organization in
order to maintain optimum stock levels. Implementation of the overall Strategic
Plan with emphasis to the procurement function.
Key Result Area/Principle
Accountabilities and Duties
- Prepare the
Procurement Plan and ensure compliance with the Procurement Act and
related legislations.
- Ensure
smooth, speedy and efficient procurement of goods and services.
- Provide
support and professional advice to the Tender Committee.
- Ensure
contracts and orders promote cost effectiveness.
- Ensure stock
control and receive requisitions from user departments.
- Floatation
of invitations.
- Evaluate
tenders and come up with recommendations.
- Verify LPO
and LSO.
- Advise
management on the best procurement practice.
- Any other
duties as may be assigned by the management from time to time.
Education, Professional Qualifications and Work Experience:
- Degree from
a recognized university;
- Posses a
Post Graduate Diploma in Supplies Management;
- Be a registered
member of Kenya Institute of Supplies Management;
- 5 years
experience gained in a busy procurement entity with at least 3 years in a
Senior Management position.
Required Skills and Competencies:
- Have
demonstrated outstanding professional competence in procurement work in
work performance and results;
- Knowledge in
procurement procedures;
- Demonstrate
experience in contracting and contract management;
- Have a clear
understanding of the Mission, Mandate and Vision of the company and
ability to translate the role of procurement in realization of the same;
- Must be able
to lead a team in a dynamic work environment;
- Should
posses excellent interpersonal communication skills;
- Ability to
lead a team in a dynamic environment;
- Must possess
relevant computer skills;
- Be a team
player and uphold collective responsibility
Position: Administration Manager
Ref No. HR/ADM/2012
Reporting to: General Manager Human Resource and
Administration
Job Grade: 3
Job Purpose:
Develop and ensure
implementation of administrative policies and procedures for efficient and
effective operation of the company and in line with the Company strategic plan.
Key Result Area/Principle
Accountabilities and Duties
- Develop and
formulate administrative procedures.
- Coordinate
and manage office accommodation, equipment, telephone, registry services,
transport services and security services.
- Management
of office support staff (office assistants).
- Provide
document and telecommunication management.
- Oversee the
management of insurance for employees and property.
- Ensure
proper management of the company property (buildings and houses, motor
vehicles etc).
- Preparing
periodic reports.
- Ability to
lead a team in a dynamic environment.
- Any other
duties as may be assigned by the management from time to time.
Education, Professional Qualifications and Work Experience:
- A degree
from a recognized university;
- Post
graduate qualification in the relevant field;
- 5 years
experience with at least 3 years at management level in Administration.
Required Skills and Competencies:
- Have
demonstrated outstanding professional competence in administration in work
performance and results;
- Must be able
to lead a team in a diverse work environment;
- Should
posses excellent interpersonal communication skills;
- Must possess
relevant computer skills;
- Be a team
player and uphold collective responsibility;
- Have ability
to lead a team in dynamic environment.
Position: Manager – Business
Operations
Ref No. HR/MBO/2012
Reporting to: General Manager – Business and Customer
Service
Job Grade: 3
Job Purpose:
To supervise and coordinate
revenue billing and collection function and assist in the formulation of
related policies and procedures. Implementation of the overall Strategic Plan
with emphasis to business operations.
Key Result Area/Principle
Accountabilities and Duties
- To ensure
the billing cycle does not fall behind schedule by liaising with other
officers.
- To
strategize on the most appropriate revenue collection methods.
- Assist in
the interfacing of both financial and commercial information to eliminate
fraud, and enhance revenue base for the Company.
- Ensure
prompt collection of revenue in liaison with the Business Units managers
and other functions charged with revenue generation.
- Oversee the
operations of metering, billing and servicing of related equipments, tools
and stationery.
- Manage
customer satisfaction levels according to expectation.
- Any other
duties as may be assigned by the management from time to time.
Education, Professional Qualifications and Work Experience:
- Bachelor’s
degree from a recognized university;
- Post
Graduate qualification in a business related field;
- 5 years
experience with at least 3 years at management level in a similar or
comparable position in a busy commercial entity;
- Be a
registered member of a relevant professional body.
Required Skills and Competencies:
- Have
demonstrated outstanding professional competence in revenue generation and
collection activities in work performance and results;
- Must be able
to lead a team in a diverse work environment;
- Should
posses excellent interpersonal communication skills;
- Must possess
strong computer skills;
- Ability to
lead a team in dynamic environment.
All positions in the Company are senior and demand excellent
people management and development skills, written and oral communication skills
both in English and Kiswahili, and high degree of honesty and integrity.
Candidates who meet the above specifications and have the drive to join a highly motivated work team, should submit their applications with detailed a CV giving three (3) names of referees, attach copies of Higher Education Loans Board (HELB) Clearance Certificate and KRA Tax Compliance Certificate.
Candidates who meet the above specifications and have the drive to join a highly motivated work team, should submit their applications with detailed a CV giving three (3) names of referees, attach copies of Higher Education Loans Board (HELB) Clearance Certificate and KRA Tax Compliance Certificate.
Provide a reliable
telephone and e-mail contact of self and referees, clearly quoting the
reference numbers to reach us on or before Monday 16th July 2012 addressed to:
info@tqt.co.ke
Please indicate job
reference number and position as the subject when applying.
