We are pleased to announce
the following vacancy within the Retail Sales department in Consumer Business
Unit.
In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
below:
Area Retail Manager
Reporting to the Senior Manager-Retail Operations, the job holder will be responsible for growing Safaricom Retail Business within the assigned area through sales & business process innovation that will lead to achievement of the area retail sales target as well as achieve the desired customer satisfaction levels.
In addition, the job holder
will oversee the effective day to day management of operations in the retail
centres within the assigned area and provide leadership and guidance to the
respective Retail Centre Managers.
Key Responsibilities:
Key Responsibilities:
- Generate
ideas and follow up on their effective execution to ensure achievement of
set area targets;
- Drive
achievement of set area customer satisfaction target as measured in the
CDI through process innovations and staff skill set development;
- Define and
implement staff and shop performance indicators and follow up on their
measurements;
- Identify and
recognize high performance through the laid down processes and procedures;
- Mentor,
coach and lead to ensure long term and sustainable high performance;
- Day to day
management of staff issues that impact on performance;
- Cash and
stock management of all assigned retail centers as per defined business
processes.
The ideal candidate should possess the following skills &
competencies:
- Degree in a
Business discipline and social sciences from a recognized university;
- 6-8 years
working experience of which 3 years has to be in Retail Store management
in a commercial environment;
- Excellent
knowledge of Safaricom products & services;
- Strong
leadership skills and be able to analyze and diagnose retail issues;
- Ability to
plan, monitor & forecast for resources in all the assigned retail
centres, reconcile cash & stock and monitor stock movements;
- Ability to
review customer purchasing trends and generate ideas for revenue
generation to ensure achievement of set area sales targets;
- Good people
management skills and be able to motivate your team to achieve set
targets;
- Excellent
communication skills with exception interpersonal and report writing
skills;
- Highly
innovative, creative with excellent analytical and decision making skills.
If you feel that you are up to the challenge and posses the
necessary qualification and experience please send your resume and application
letter indicating your experience and why you are the most suitable candidate
for the role clearly quoting the job title and job reference to the address
below.
The deadline for
application is Tuesday, 10th July ,2012.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to
hr@safaricom.co.ke
