Have you worked in a retail outlet
handling wireless devices such as smart phones, cell phones and laptops; audio
visual equipment; home appliances; office automation; digital imaging
equipment?
Horizon Contact Centers is
sourcing for enthusiastic, driven and technical savvy individuals. The selected
individual(s) will be required to provide technical support and exceptional
customer experience to customers in a highly professional and technical manner.
(1
vacancy)
Minimum
knowledge, skills and experience:
1. A Diploma or
Degree from a recognized tertiary institution. Persons with an
engineering qualification will have an added advantage
2. Excellent
spoken and written skills in:
·
English, Kiswahili and French
3. Ability to
communicate clearly and effectively.
4. Typing speed
of 30 words per minute with an ability to type proficiently whilst
multi-tasking.
5. Advanced
knowledge of Windows and Office applications and computer usage. Microsoft
certification will provide and added advantage.
6. Advanced
hardware and software knowledge – must have an interest in technology
7. Ability to
diagnose and solve complex technical issues
8. Must have a
strong customer service orientation.
9. Certificate
of Good Conduct is a prerequisite
2. Customer Support
Representative
(4
vacancies)
Duties and
Responsibilities:-
·
Maintain customer experience levels within the quality standards
stipulated.
·
Handle objections by building rapport with customers.
·
Update information onto the CRM.
·
Adhere to Data Protection policy with regards to confidentiality
of customer details.
·
Recognize opportunities for cross selling to customers, by
advising on new and existing services which may suit their requirements.
·
Patiently listens and responds to customer queries.
·
Understand and adhere to the escalation process.
·
Provide peer support to other Customer Service Representatives
in an effort to improve overall team performance
Minimum
knowledge, skills and experience:
1. A Diploma or
Degree from a recognized tertiary institution
2. Excellent
spoken and written skills in:
·
English and French (2 vacancies)
·
English and Kiswahili (2 vacancies)
3. Ability to
communicate clearly and effectively
4. Typing speed
of 30 words per minute with an ability to type proficiently whilst multi-tasking.
5. Excellent
knowledge Windows and Office applications. Microsoft certification will
provide and added advantage.
6. Good general
hardware and software knowledge.
7. Ability to
understand and solve technical problems.
8. Two (2) years
Call Centre experience is desired.
9. Must have a
strong customer service orientation.
10. Certificate
of Good Conduct is a prerequisite
If you
believe this is an exciting and challenging opportunity for you; then please go
to www.horizoncontactcenters.com for more details and to apply.
An attractive remuneration is
offered for all the above positions.
Only shortlisted candidates will
be contacted.
Closing date is Friday 22nd June
2012.
