Sales Manager, Front Office Manager and Restaurant Manager Jobs in Kenya

Aberdare Safari Hotels [ASH] manages the Outspan Hotel in Nyeri, the Treetops Lodge in Aberdare National Park and the Shimba Lodge in Shimba National Reserve with a head office in Nairobi.

ASH is seeking to recruit young and dynamic individuals to fill the following positions;

Sales Manager 

Based in Nairobi

Key responsibility for this position is to ensure that the top line targets for corporate and conferencing segment is achieved.

This position will require an individual who is ambitious, and with a thirst for success.

The position will report to the Group Sales Manager:

Job Description

• In charge of group corporate business for the group.
• Ensure that segment targets are met on a monthly basis at all units
• Grow conferencing business through new accounts and repeat business at all units.
• Participate in annual business plans specifically taking lead on corporate/conference business plans.
• Guide management on pricing dynamics for this segment based on market trend and business needs.
• Manage discounting to this segment within the set policy
• Develop incentive programs to ensure we attract business from our competitive destinations.
• Prepare and circulate monthly corporate and conferencing report.
• Create corporate database usable for making timely management decisions.
• Ensure that you maintain good relations with all key contacts people at the different organizations
• Professionally participate and represent company in various relevant meetings or social gatherings
• Develop workable growth strategies to ensure continuous growth
• Target high yield conference targets so as to maximize on revenue.
• Manage direct reports to ensure productivity.
• Keep abreast with competition and emerging trends within the country.
• Continuously develop retention/incentives strategies to ensure we retain and grow repeat business.

Ideal Candidate should possess following qualifications and attributes:

• At least 5 years sales experience within the hotel or service industry in a similar position.
• Proficient in basic computer office packages
• Degree in sales/marketing or equivalent
• Ability to work under minimum supervision
• Highly networked individual
• Ability to attend social meetings and professionally tap into business potential
• Confident individual with ability to make public power point presentations with ease.
• Good communication skills both written and verbal
• Strong in leadership and problem solving.
• Drive to achieve results.

Front Office Manager

The Front Office Manager is responsible for the overall Guests’ Reception and Billing.

The position reports to the General Manager.

Key roles and responsibilities include;

• Ensuring delivery of quality services by standardization, deployment, monitoring and enforcement of existing and new operating systems and procedures.
• Definition of supplies & products specifications including quantity, quality & cost to meet guest expectations and desired business performance objectives.
• Ensuring high cleanliness and maintenance standards of physical facilities, Furniture, Fixtures and equipment within the departmental areas.
• Conducting audits and inspections and identifying opportunities to improve individual, departmental staff and overall business performance.
• Preparation of annual business plans including departmental objectives, Goals, strategies, measures, action program and budgets in line with set corporate objectives.
• Leading departmental revenue enhancement reviews including promotional activities, selling techniques, targets and incentives deployment to staff.
• Developing organization capacity through staff recruitment, training, career advancement, motivation and high professional standards, discipline and work ethics.
• Ensuring compliance to Health, safety and environmental standards for both industrial and regulatory requirements and other business legal requirements affecting the department.
• Leading departmental cost optimization reviews including expenses consumption tracking in relation to business volumes and delivering cost saving initiatives.
• Maintaining, developing and deploying departmental management information systems/templates with reports submission as per set timelines.

Ideal Candidate should possess following qualifications and attributes:

• Young Individual (<30 Years +/-)
• Diploma in Hotel Management ideally from Kenya Utalii College or a Degree in Hotel Management or equivalent
• 1 year exposure in a similar position in a 4 star hotel/lodge
• Excellent Communication as well as Customer Care Skills
• Salesmanship and Analytical Skills
• Works well independently as well as with a team
• Knowledge of a foreign language an added advantage

Restaurant Manager

The Restaurant Manager is responsible for the Bar, Wine, Food and Room service for Customers in the Restaurant and Guest Rooms.

This position reports to the Food & Beverage Manager.

Key roles and responsibilities include;

• Overseeing the Food and Beverage service and sales in the restaurant to ensure maximum guest satisfaction.
• Enforcing set F&B Service procedures and participating in development & deployment of new Standard Operating Procedures
• Maintaining continuous guest contact in the restaurant in order to understand and meet their needs.
• Determining restaurant equipment specifications, pars and ensuring their proper care and control.
• In charge of restaurant ambience & facilities including hygiene, lighting, maintenance and entertainment.
• Participating in setting the annual budget for the restaurant.
• Enhancing F&B sales through sales techniques, merchandising, targets and incentive to Restaurant staff.
• Controlling F&B Sales in the restaurant through Captain Orders /Bar Chits and settlement of guest Bills.
• Controlling costs through monthly reviews of guest supplies, equipment, cleaning supplies & other expenses.
• Planning staff schedules, covers forecasts and operating equipment levels needed to deliver quality services.
• Resolving guest requests and complaints effectively and efficiently
• Compiling and submitting periodic restaurant reports as required.
• Undertaking staff induction, training and appraisals to ensure high performance and productivity.

Ideal Candidate should possess following qualifications and attributes:

• Young Individual (<30 Years +/-)
• Diploma in Hotel Management ideally from Kenya Utalii College with credit in Food & Beverage Production and Service.
• Minimum 6 months exposure in a 4 star hotel/lodge
• Excellent Communication as well as Customer Care Skills
• Good Interpersonal Skills
• IT proficiency
• Training skills
• Knowledge of a foreign language, Events management and Accounting an added advantage

Interested candidates should send their applications to HR@aberdaresafarihotels.com to reach us by 30th March 2012.