Assistant Manager - Data Team Leader Job in Kenya


Position: Assistant Manager - Data Team Leader

Experience: Strictly 3-5 Yrs of relevant experience after education along with team leading experience

Main Purpose of the Position
  • The role is responsible for a specific process stream – customer master data for GB, NAM and NE markets.
  • Manage relationships with internal customers is key dimension to this role.
  • Being involved in master data related projects and look for process improvements to drive service efficiency and maximise customer satisfaction is a key factor.
Key Outputs & Tasks
  • Works logically and pro-actively toward solutions
  • Constructively challenges ways of working
  • Responds positively to direction and shows energy in delivering what is expected within own area of work
  • Effectively prioritises customer issues and build on customer knowledge when making decisions
  • Good knowledge of internal and external business partners
  • Takes ownership for delivering on promises, speaks up when operational standards are slipping
  • Not afraid to hold others to account
  • Receptive to feedback and is willing to learn from mistakes
  • Understands the need to create high performing teams consisting of engaged people and supports the actions to deliver this
  • To ensure that OTC Master Data (Customer, Pricing Masterfile, Listing and Catalog) requests are processed accurately, on a timely manner in line with both internal and external SLAs.
  • To ensure OTC Master Data requests are completed, in accordance with the process, internal control and audit requirements.
  • To ensure that Team members understand their obligations in this respect and to ensure that the process and culture supports this.
  • To co-ordinate responses to queries from market contacts via phone, email in a professional, courteous and timely manner to the highest customer service standards.
  • To be the first issue escalation point for the supported market for all OTC Master Data queries after team members.
  • To establish and maintain business partnership with the market contacts.
  • To come up with improvement ideas on how to make the process more efficient, and a push that through the market. to improve Right First Time market via feedback and reporting.
  • Helping the team in pre-validation of market requests.
  • Lead all running projects, ensuring right focus and support of team members
Educational Experience
  • Finance/ Accounting or business Related Degree
  • CPA(K) or ACCA
Beneficial Work Experience
  • Speaks fluent English
  • Is an experienced people manger (at least 2 years)
  • Is able to manage own time and team resources effectively
  • Builds excellent relationships with internal (DBS BUD/ACN) and in-market teams.
  • Has Data related experience
  • Committed to maintaining an excellent control environment, understanding the wider nature of CARM and control; rigorously enforcing compliance.
  • Is able to recognise areas for improvement
  • Can lead change projects, and has previous experience in project management with track record of delivery
Professional Competencies:

The following are key competencies required of the role.

The candidate must exhibit the following professional competencies:
  • Strong analytical thinking
  • Focus on customer service
  • Multi tasking / Time Management
  • Decision making
  • Teaming / Collaboration
  • Focus on Goals / Result orientation
Note:Candidates earning more than Kes 50,000 need not apply.

Only qualified candidates will be contacted.

Please send you CV and remuneration package to therecexpert@gmail.com by the 4th April 2012 at 5.00 pm.