The successful candidates will be team players with the ability
to effectively influence support from and add value to a wide range of
professionals.
Customer Service Co-ordinator Ref: HRD/ CSC/ 10 /11
Reporting to the Marketing and Customer Service Manager, the successful candidate will be responsible for implementing customer service policies, standards and procedures that ensure the best professional, high-level customer service is provided to patients and customers of the Hospital.
Particular Responsibilities Include:Customer Service Co-ordinator Ref: HRD/ CSC/ 10 /11
Reporting to the Marketing and Customer Service Manager, the successful candidate will be responsible for implementing customer service policies, standards and procedures that ensure the best professional, high-level customer service is provided to patients and customers of the Hospital.
Planning and executing customer service programs and activities.
Coordinating with other departments on complaints resolution.
Participating in training employees to deliver excellent customer service.
Conducting patient and client visits to seek feedback, monitor changes and identify the need for new services.
Auditing customer service standards.
Developing customer service policies and standards for the Hospital.
Training staff on customer service standards, requirements and expectations of the Hospital.
Monitoring and measuring customer service levels of the Hospital.
Benchmarking on and influencing the practice of emerging customer service trends.
Supervising the performance of the customer service staff
Preparing and managing customer service budget.
Qualifications, Skills and Experience:
Business degree.
A masters degree in public relations will be an added advantage.
Proven track record in excellent customer service delivery.
Five (5) years progressive working experience in a dynamic service organisation.
Membership of relevant professional bodies.
Excellent communication, presentation, problem solving and influencing skills.
If your background, experience, competence match the above specifications, please send your application and a detailed C.V quoting the reference. Include your current remuneration, testimonials and give full contact details of 3 referees including day time telephone to:
Human Resources Manager
The Nairobi Hospital
P.O. Box 30026
Nairobi - 00100
Or e-mail: hrm@nbihosp.org
To be received not later than Wednesday 16th November 2011.
Only shortlisted candidates will be contacted.
You can now click on this link www.careerstom.com to visit our career centre for a more incisive advice from experts.
