There is an exciting opportunity in a 5 star leading hotel,
this dynamic management role will require an individual with passion, drive and
enthusiasm, a self-motivated individual with a positive approach and the
ability to lead and motivate others whilst delivering effective business
results.
Role:
The successful candidate will effectively manage the front office team, as well as contribute to the success of the hotel by ensuring that the highest standards of product and service are maintained and delivered at all times whilst maximizing profitability.
Typically, a hotel front office manager is responsible for all operations of the front desk and guest services, including the reservation, transport and luggage services. They are also responsible for the management of front office personnel such as staff training, shift scheduling, and supervising all duties of the front desk.
Duties and Responsibilities:Role:
The successful candidate will effectively manage the front office team, as well as contribute to the success of the hotel by ensuring that the highest standards of product and service are maintained and delivered at all times whilst maximizing profitability.
Typically, a hotel front office manager is responsible for all operations of the front desk and guest services, including the reservation, transport and luggage services. They are also responsible for the management of front office personnel such as staff training, shift scheduling, and supervising all duties of the front desk.
- Making
sure all aspects of your department run smoothly
- Ability
to build a strong rapport with guests and instilling a culture of
continuous improvement
- Playing
a major role in strategic planning, revenue generating, handling budgeting
and forecasting.
- Ensuring
staff are fully prepared, motivated and ready to work to the highest
standards.
Qualifications and Experience required:
- Masters/bachelors
degree in hotel/institutional management, minimum of 8 years working
experience in the hotel industry of which 5 should be in senior management
in a similar capacity with a proven track record and strong management and
organisational skills gained in a 4/5 star hotel.
- In
depth knowledge of hotel operations, tourism industry, keen business
awareness and commercial acumen, knowledge of Profit and Loss accounts.
- Strong
communication and motivational skills, proven leadership abilities and
good organisational abilities, etc.
NB: Only shortlisted candidates will be contacted and canvassing
will result in automatic disqualification
All applicants should include a reliable email address, day-time telephone contact and must be accompanied with a detailed CV, colour photo and copies of relevant certificates.
Send your application not later than 16/9/2011 to: -
The Advertiser
P.O. Box 1333-00621
Or e-mail – hrm410@yahoo.com
Nairobi
All applicants should include a reliable email address, day-time telephone contact and must be accompanied with a detailed CV, colour photo and copies of relevant certificates.
Send your application not later than 16/9/2011 to: -
The Advertiser
P.O. Box 1333-00621
Or e-mail – hrm410@yahoo.com
Nairobi
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