BPO Jobs
Customer Service Representatives Jobs (Foreign Languages)
Spanish (3)
French (3)
German (3)
Arabic (3)
Portuguese, Chinese or any other foreign language encouraged to apply
Location: Nairobi Kenya
Our client, an International BPO firm with Head Offices in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi.
Key responsibilities
* Screening and moderating user submitted content, answering support requests and performing support functions.
* Moderating and screening written user content on Profiles
* Moderating and screening user submitted photos
* Answering Online Help Requests
* Answering telephone support requests
* Processing Testimonials (depending on language)
* Various support tasks
* Moderating and screening written user content on Profiles
* Moderating and screening user submitted photos
* Answering Online Help Requests
* Answering telephone support requests
* Processing Testimonials (depending on language)
* Various support tasks
Key Skills and competences
* Internet literate
* A passion for Customer Service
* Ability to respond promptly to customer inquiries
* Ability to handle and resolve customer complaints
* Ability to multitask and take up more workload when required
* Outstanding foreign language skills (grammatically correct, can express things clearly)
* Ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
* Very good work ethic (is reliable, motivated, professional)
* A passion for Customer Service
* Ability to respond promptly to customer inquiries
* Ability to handle and resolve customer complaints
* Ability to multitask and take up more workload when required
* Outstanding foreign language skills (grammatically correct, can express things clearly)
* Ability to work in multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
* Very good work ethic (is reliable, motivated, professional)
To apply, send CV only to jobs@flexi-personnel.com by 15th June 2011.
Kindly indicate the position/ language applied for as well as the minimum salary expectation on the subject line.You can now click on this link www.careerstom.com to visit our career centre for a more incisive advice from experts.
