Customer Care Executive Job in Kenya

The Sacco Societies Regulatory Authority, a State Corporation with a mandate to Regulate, Licence and Supervise Sacco Societies in Kenya.

SASRA seeks to recruit qualified and competent persons for the following position
 


Application Deadline

2011-06-10

Job Details

Customer Care Executive

Ref: SASRA 2/2(64)


The position holder will provide frontline customer services in coordinating internal and external telephone communications for effective communication.

Key Duties and Responsibility

    Management and control of visitors to the Authority;
    Receive and direct all communications to the relevant departments;
    Receive customer feedback through verbal , telephone calls, notes and forward to the relevant office;
    Handle office administration duties;

Minimum qualifications

    Bachelor’s Degree in Hospitality Management, Commerce (Marketing option) or Business related qualifications or Diploma certificate from a recognized college,
    Proficient in MS software applications,
    Minimum of three (3) years of continuous customer service working experience,
    Strong in analytical, communication and interpersonal skills with a high integrity, cooperation, self motivation attributes.

SASRA is an equal opportunity employer, Interested candidates should submit their applications enclosing detailed CV, current position, current remuneration, 3 referees and their contact email address and telephone numbers quoting the above Job ref. number to:

The Chief Executive Officer
Sacco Societies Regulatory Authority
P.O. Box 25089–00100
Nairobi

To reach us not later than 10th June, 2011


Note: Only short listed applicants will be contacted and canvassing shall lead to automatic disqualification

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