Commercial Bank of Africa aims to be a respected and significant financial services business in Eastern Africa. Our efforts and resources are focused on Corporate & Institutional Banking, Treasury and the high-end market of Personal Banking.
As such, we seek to recruit customer-focused and performance-oriented individuals with strong leadership skills to fill the vacant position listed below.
Application Deadline
Job Details
Senior Relationship Manager, Corporate Banking, Mombasa
Reporting to the General Manager, Corporate Banking, the purpose of this role is to deliver unit leadership and corporate business growth in terms of assets and liabilities, customer base and revenue streams through proactive sales and marketing initiatives within the existing customer portfolio and from the acquisition of new relationships.
This requires strong and effective relationship management and inter-personal skills which will achieve optimization of customer satisfaction and retention, wallet share growth through delivery of appropriate solutions, cross-selling and customer acquisition.
Main Responsibilities
* Develop profitable, sustainable and long term corporate asset and liability business ¡n order to enhance the Bank’s profitability.
* Maintain a personal, robust and value-adding commitment to customer relationship management to meet their expectations and to provide appropriate solutions to their financial needs.
* Anticipate and be continually sensitive to shifting customer expectations and initiate appropriate measures to ensure that CBA stays ahead of competitors in customer service delivery.
* Continually identify and exploit solution-driven cross selling opportunities that are able to embed and align the Bank and its products with the customers’ needs.
* In liaison with the Service Delivery Team, handle transactions for assigned customers on a day to day basis, ensuring the Bank is not unduly exposed.
* Identify and develop a dynamic customer target pipeline and actively market for new customers from the identified target sectors.
* Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.
* Maintain an effective customer call program for all assigned customers and prospects.
* Adopt a proactive, detailed and robust approach to the management of portfolio and exposure risk and ensure adherence to the provisions of the Bank’s Credit Policy.
* Enhance and nurture the CBA brand image to the business and Corporate community throughout the Coast region.
* Participate in cross-functional activities that help promote and nurture collective responsibility to meet the wider objectives of the Bank.
Qualification and Experience
* University Degree in a Business related course - Upper Second Class or 3.0 GPA.
* Relevant professional qualification in Banking, Finance or Marketing would be an added advantage.
* At least five (5) years’ experience in Corporate Customer Relationship Management.
* Technical and acquired practical knowledge of lending skills, portfolio management and risk management.
* Proficiency in use of Microsoft Office Packages.
To apply, send your application letter and CV, quoting the job title via e-mail only to jobs@cba.co.ke
Kindly submit your application by 5th April 2011.
Only shortlisted candidates will be contacted.
As such, we seek to recruit customer-focused and performance-oriented individuals with strong leadership skills to fill the vacant position listed below.
Application Deadline
2011-04-05
Job Details
Senior Relationship Manager, Corporate Banking, MombasaReporting to the General Manager, Corporate Banking, the purpose of this role is to deliver unit leadership and corporate business growth in terms of assets and liabilities, customer base and revenue streams through proactive sales and marketing initiatives within the existing customer portfolio and from the acquisition of new relationships.
This requires strong and effective relationship management and inter-personal skills which will achieve optimization of customer satisfaction and retention, wallet share growth through delivery of appropriate solutions, cross-selling and customer acquisition.
Main Responsibilities
* Develop profitable, sustainable and long term corporate asset and liability business ¡n order to enhance the Bank’s profitability.
* Maintain a personal, robust and value-adding commitment to customer relationship management to meet their expectations and to provide appropriate solutions to their financial needs.
* Anticipate and be continually sensitive to shifting customer expectations and initiate appropriate measures to ensure that CBA stays ahead of competitors in customer service delivery.
* Continually identify and exploit solution-driven cross selling opportunities that are able to embed and align the Bank and its products with the customers’ needs.
* In liaison with the Service Delivery Team, handle transactions for assigned customers on a day to day basis, ensuring the Bank is not unduly exposed.
* Identify and develop a dynamic customer target pipeline and actively market for new customers from the identified target sectors.
* Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.
* Maintain an effective customer call program for all assigned customers and prospects.
* Adopt a proactive, detailed and robust approach to the management of portfolio and exposure risk and ensure adherence to the provisions of the Bank’s Credit Policy.
* Enhance and nurture the CBA brand image to the business and Corporate community throughout the Coast region.
* Participate in cross-functional activities that help promote and nurture collective responsibility to meet the wider objectives of the Bank.
Qualification and Experience
* University Degree in a Business related course - Upper Second Class or 3.0 GPA.
* Relevant professional qualification in Banking, Finance or Marketing would be an added advantage.
* At least five (5) years’ experience in Corporate Customer Relationship Management.
* Technical and acquired practical knowledge of lending skills, portfolio management and risk management.
* Proficiency in use of Microsoft Office Packages.
To apply, send your application letter and CV, quoting the job title via e-mail only to jobs@cba.co.ke
Kindly submit your application by 5th April 2011.
Only shortlisted candidates will be contacted.
