Commercial Bank of Africa aims to be a respected and significant financial services business in Eastern Africa. Our efforts and resources are focused on Corporate & Institutional Banking, Treasury and the high-end market of Personal Banking.
As such, we seek to recruit customer-focused and performance-oriented individuals with strong leadership skills to fill the vacant position listed below.
Application Deadline
Job Details
Relationship Manager SME Banking
(4 Positions - Nakuru, Kisumu, Eldoret and Changamwe)
Reporting to the Head of SME Banking, the purpose of this role is to achieve business growth for the Bank by selling Business Banking Unit products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
This incorporates prospecting and acquiring new customers and pursuing incremental business from the existing customers, as well as managing customer expectations to sustain the business
relationship.
Main Responsibilities
* Prospecting for and acquiring new customers within assigned market segments.
* Maintaining adequate contact with assigned customers to ensure their expectations are managed and that they have appropriate understanding of CBA.
* Selling Business Banking products and services to existing customers in assigned market segment.
* Promoting and selling other products of the Bank to existing SMF customers , i.e. Cross-selling.
* Ensure compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with customers.
* Manage all aspects of risk, including monitoring of the advances portfolio, strict adherence to the provisions of the credit policy document to ensure minimal losses to the Bank.
* Monitor credit facilities of the assigned customer portfolio and ensure that renewals, extensions and cancellations are initiated and processed before the expiry date.
* Ensure an effective call program is maintained on all assigned customers and prospects. The calls should he recorded and reported.
* Periodic (as specifically defined) performance reporting on sales activities and customer portfolio maintenance.
* Assist in identifying relevant customer needs not met by existing products and the implementation of new products and services to address those needs.
* Initiate and engage in self-development programmes to enhance competence and/or bridge identified gaps.
Qualification and Experience
* University Degree in a Business related course - Upper Second Class or 3.0 CPA.
* At least 3 years’ successful experience ¡n a similar position or equivalent.
* Proficiency in use of Microsoft Office Packages.
To apply, send your application letter and CV, quoting the job title via e-mail only to jobs@cba.co.ke
Kindly submit your application by 5th April 2011.
Only shortlisted candidates will be contacted.
As such, we seek to recruit customer-focused and performance-oriented individuals with strong leadership skills to fill the vacant position listed below.
Application Deadline
2011-04-05
Job Details
Relationship Manager SME Banking(4 Positions - Nakuru, Kisumu, Eldoret and Changamwe)
Reporting to the Head of SME Banking, the purpose of this role is to achieve business growth for the Bank by selling Business Banking Unit products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
This incorporates prospecting and acquiring new customers and pursuing incremental business from the existing customers, as well as managing customer expectations to sustain the business
relationship.
Main Responsibilities
* Prospecting for and acquiring new customers within assigned market segments.
* Maintaining adequate contact with assigned customers to ensure their expectations are managed and that they have appropriate understanding of CBA.
* Selling Business Banking products and services to existing customers in assigned market segment.
* Promoting and selling other products of the Bank to existing SMF customers , i.e. Cross-selling.
* Ensure compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with customers.
* Manage all aspects of risk, including monitoring of the advances portfolio, strict adherence to the provisions of the credit policy document to ensure minimal losses to the Bank.
* Monitor credit facilities of the assigned customer portfolio and ensure that renewals, extensions and cancellations are initiated and processed before the expiry date.
* Ensure an effective call program is maintained on all assigned customers and prospects. The calls should he recorded and reported.
* Periodic (as specifically defined) performance reporting on sales activities and customer portfolio maintenance.
* Assist in identifying relevant customer needs not met by existing products and the implementation of new products and services to address those needs.
* Initiate and engage in self-development programmes to enhance competence and/or bridge identified gaps.
Qualification and Experience
* University Degree in a Business related course - Upper Second Class or 3.0 CPA.
* At least 3 years’ successful experience ¡n a similar position or equivalent.
* Proficiency in use of Microsoft Office Packages.
To apply, send your application letter and CV, quoting the job title via e-mail only to jobs@cba.co.ke
Kindly submit your application by 5th April 2011.
Only shortlisted candidates will be contacted.
