TechnoServe works with enterprising people in the developing world to build competitive farms, businesses, and industries. We are a non-profit organization that develops business solutions to poverty by linking people to information, capital, and markets. Our work is rooted in the idea that given the opportunity, hardworking men and women in even the poorest places can generate income, jobs, and wealth for their families and communities. With more than four decades of proven results, we believe in the power of private enterprise to transform lives.
We
are recruiting to fill the position below:
Job Title: Sales Representative
Location: Abuja, Nigeria
Department: Operations
Reporting to: Operations Manager
Job Summary
- Reporting to the Operations Manager, the IT Specialist is a dynamic
position that will support the efficient and effective operations of the
country office IT systems.
Primary Duties &
Responsibilities
TechnoServe
will expect the Information Technology (IT) Specialist to provide the following
services to ensure maximum uptime for TechnoServe’s IT services and equipment:
IT
Operations and Support:
- Ensure maximum uptime and reliability of all IT systems,
infrastructure, and services across the main office and sub-offices.
- Perform routine monitoring and maintenance of IT hardware and
software to ensure optimal performance.
- Install, configure, and deploy laptops, mobile devices, and software
in line with corporate IT standards and security policies.
- Manage end-user support, diagnosing and resolving technical issues
related to laptops, desktops, printers, scanners, mobile devices, CCTV
systems, biometric systems, and other peripherals.
- Configure, maintain, and troubleshoot printers, networks, and
end-user devices.
- Maintain and manage a pool of spare IT equipment in accordance with
organizational policies.
- Support onboarding of new staff by provisioning devices, configuring
accounts, and ensuring seamless access to systems.
- Maintain, monitor, and troubleshoot network infrastructure (routers,
switches, access points), ensuring continuous connectivity and
performance.
- Perform firmware updates and preventive maintenance for all IT
infrastructure and equipment.
- Collaborate with the Regional IT Manager to implement and enforce
corporate IT policies and procedures across offices.
- Work closely with Operations to develop and refine local IT
procedures aligned with global standards.
- Evaluate emerging technologies and recommend improvements to enhance
IT service delivery.
- Provide input into IT budgeting, planning, and strategic
initiatives.
- Deliver user training and guidance on IT systems, tools, and best
practices.
Vendor
& Service Management:
- Engage with vendors and service providers to review, evaluate, and
provide technical input on proposals, ensuring alignment with
organizational requirements and standards.
- Conduct technical bid analysis, comparing vendor proposals based on
specifications, cost-effectiveness, and compliance with IT policies.
- Oversee the receipt and verification of IT equipment, ensuring
delivered items meet required specifications, quality standards, and
procurement expectations.
- Coordinate with vendors for issue resolution, warranty claims, and
service-level compliance.
- Manage ISP relationships, including account administration,
performance monitoring, issue escalation, and optimization of internet
services across all offices.
General
& Administrative Support:
- Provide logistical and operational support as needed across the
organization.
- Support organizational security initiatives and serve as an advisor
on IT-related security matters.
- Manage the allocation and distribution of data/airtime resources for
staff on a monthly basis.
- Perform additional duties as assigned to support organizational
needs.
Asset
& Inventory Management:
- Develop, maintain, and continuously update a comprehensive IT asset
and inventory register.
- Ensure all IT assets are properly tagged, tracked, and recorded in
accordance with organizational standards.
- Conduct periodic (quarterly) asset verification and tracking across
all offices.
- Maintain a centralized digital inventory of all assigned and
unassigned IT equipment using approved tools.
- Lead the transformation of the asset register into an interactive,
user-friendly digital database.
- Ensure accountability, accuracy, and compliance in all asset
management processes.
Requirements
Basic
Qualification:
- Bachelor's Degree in Information Technology, Computer Science, or
related field and other relevant certifications with 3 years of experience
in IT support and administration. Alternatively, Master’s degree and
a minimum of 1 year of experience.
Preferred Qualifications:
Additional qualifications that would make a candidate more desirable.
- Experience working in Nigeria
- Experience working with an INGO
- Experience working on donor-funded projects
Required
Languages:
- Excellent written and spoken English
Travel:
- Occasionally
Knowledge,
Skills and Abilities:
This section should highlight the competencies that would make a candidate
successful in the role such as
- Strong interpersonal skills.
- Strong knowledge of data management, analysis, and interpretation.
- Excellent problem-solving and troubleshooting skills.
- Knowledge of network protocols, security principles, and best
practices.
- Ability to prioritize tasks and work under pressure.
- Excellent communication and interpersonal abilities.
- Attention to detail and accuracy in work.
- Proactive with strong initiative and follow through.
- Strong technical knowledge of cloud computing technologies (such as
Google Cloud, AWS, Microsoft Azure), computer hardware, and networks.
- Familiarity with operating systems, such as Windows, Linux, and
macOS.
Application Closing Date
Not
Specified.
How to Apply
Interested
and qualified candidates should:
Click here to apply online
