IPNX Nigeria Limited is one of the fastest-growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
We are recruiting to fill the position below:
Job Title: Team Lead, Data Centre Operations
Location: Lagos
Employment Type: Full-time
Function: Managing Data Centre and Facilities Operations Department: Facilities
Reporting to: Head Tx/Core & Facilities Job Grade:Permanent
Travel Frequency: Occasionally
Work Schedule:8.00 AM- 5.00 PM
Key Activities
- Ensure adequate management of all data centre operations by adhering to all set Service Level Agreements on all Key Performance Indicators.
- Negotiate with service providers, ensuring delivery of efficiencies and cost savings, as well as conducting capacity planning, general capacity reviews, and driving infrastructure efficiencies across various areas.
- Implement heat and smoke detection and fire suppression to achieve efficiencies and compliance with IPNX standards.
- Ensure adequate cooling and power availability at all Data Centres, Collocated sites, and all Central Office locations, maintaining 99.5% power and cooling availability.
- Review and sign-off on all collocation and facility contracts, ensuring favorable clauses for ipNX.
- Engage effectively with all collocation service contracts, enforcing penalty clauses when required.
- Organize monthly governance meetings with service providers to review performance, identify areas of improvement, and ensure necessary corrections are made.
- Proactively detect and propose solutions to enhance the operations of all data centres.
- Drive the setup, supply, and installation of air conditioning, fire defense, and power reticulation for new Central Office builds within specified project delivery timelines.
- Efficiently manage contractors, ensuring service delivery in line with contract terms, and provide governance on performance.
- Ensure timely processing of all contractor payments and strict adherence to Infrastructure division Contractor Management Index.
- Ensure timely delivery of all customer services at the data centres.
- Establish a process to review risk assessments and method statements for work delivered as part of the facilities management service.
- Monitor all POP sites, Data centres, and Central office sites to proactively detect and resolve faults to avert avoidable outages.
- Drive end-to-end processes and procedures to manage Network infrastructure capacities and capabilities.
- Plan and execute maintenance of Network infrastructure, including management of leases, contracts, and statutory/regulatory compliance.
- Manage site acquisition agents to ensure timely acquisition and preparation of lease agreements for site rollout.
- Ensure legislative and statutory compliance of assets and services, including schedule examinations, inspections, and monitoring.
- Develop and execute a Business Continuity Plan (BCP) for Infrastructure sustainability.
- Work with key stakeholders to approve planning structure, roles, teams, and prioritize critical business operations in the event of a disaster.
- Implement a detailed business operations plan, identify threats and risks, establish recovery processes, and ensure quality assurance.
- Proactively identify opportunities for technical and business management improvement, developing business cases and Investment Papers.
- Control and operational management of partners to deliver optimal end-to-end network availability and KPI targets.
- Provide engineering support and participate in investigations of incidents related to infrastructure failure.
- Hold contractors accountable for suitable asset management and maintenance, including planned preventive maintenance (PPM) and reactive maintenance.
- Support the implementation of a Disaster Recovery Plan for infrastructure facilities, ensuring flexible, context-based, and collaborative processes.
- Timely management of facility faults and reassurance communication to key stakeholders, end user groups, and senior leadership.
Deliverables
- Expected Key Results
- Successfully manage
- Data Centre layout and
- Environment
Key Competencies:
- Ensure provision of innovative ideas and solutions for service improvements throughout the company's Facilities.
- Ensure best value and cost-effective solutions for Facilities and IPNX delivery model.
- Support building tours to note and follow up on issues, ensuring high standards of maintenance.
- Regularly update central records on space utilization, occupancy levels, and related surveys.
Educational Qualifications & Functional Skills
- University Degree in Telecommunications/Electrical Electronics Engineering/Computer Science (2.2/Upper Credit Minimum).
- 3+ years' experience in Telecommunications Operations management.
- Advanced knowledge of mobile telecommunications network architecture/technologies.
- Strong communication and presentation skills.
- Proficiency in report writing.
- Curiosity and exposure to new and emerging technologies.
- Negotiation, facilitation, and consensus-building skills.
- Ability to work independently, handle multiple priorities, and resolve systems issues.
- Knowledge of Data Centre management will be an advantage.
Work Experience:
- At least 4 years' experience in Telecommunications Operations management.
- Minimum of 4+ years' in operation support, installations, and commissioning.
- Proven experience of working with multiple suppliers/vendors/partners.
- Experience in developing and implementing new FM strategy, plans, and systems.
- Experience with Safety Management systems.
- Significant leadership experience in planning and delivering building and services maintenance.
- Strong experience as a line manager and coach leading diverse teams.
- Experience in the Telecommunications industry with a track record of technical achievement.
- Experience with large-scale infrastructure automation.
- Knowledge and understanding of the Nigerian and global Information Technology Industry, especially Telecommunications.
Application Closing Date
26th March, 2024.
Method of Application
Interested and qualified candidates should:
Click here to apply online
