Norrenberger is an Integrated Financial Services Group (Licensed by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products including Funds &Investment Management, Structured Finance, Foreign Exchange and Business & Financial Advisory Services.At Norrenberger, we deliver clear, quick, and thoughtful responses; we resolve issues quickly and make prompt decisions. Our diverse and experienced team of professionals develops creative solutions based on our own underwriting and avoids relying on traditional credit parameters.
We are
recruiting to fill the position below:
Job
Title: Client
Service and Admin Officer
Location: Lagos
Job
Description
- As a Client
Service and Admin Officer in asset management, responsibilities include
maintaining excellent client relations, addressing inquiries, and ensuring
smooth administrative processes.
- This role
requires a versatile individual who can seamlessly transition between
front desk responsibilities and client service duties, ensuring a
welcoming environment for visitors and exceptional service for clients.
Duties
and Responsibilities
- Engage with
clients in a professional and friendly manner, addressing inquiries and
providing information.
- Greet and assist
visitors at the front desk, managing incoming calls, and emails, and
directing inquiries to the appropriate channels.
- Coordinate and
schedule client meetings, ensuring efficient use of time and resources.
- Maintain accurate
and up-to-date client records, ensuring confidentiality and compliance
with data protection regulations.
- Handle and
resolve client issues or concerns promptly, ensuring a positive customer
experience.
- Provide general
administrative assistance, including filing, data entry, and managing
office supplies.
- Act as a
communication liaison between clients and internal teams, ensuring smooth
information flow.
- Assist in the
client onboarding process, collecting necessary documentation and
facilitating a smooth transition.
- Strive to exceed
client expectations by delivering excellent customer service at the front
desk and throughout interactions.
- Efficiently
manage various tasks, balancing front desk responsibilities with client
service duties.
- Collaborate with
colleagues to maintain a cohesive and positive work environment.
Qualifications
and Experience
- A Degree in
Business Administration, Customer Service, Banking, and the Finance sector
is often preferred.
- Minimum of five
(3-5) years’ experience in client service and Admin in the banking or
finance sector
- Experience in
communication, customer relationship management, or administrative studies
will be advantageous.
- While not always
required, certifications related to customer service or front desk
management may enhance qualifications.
Application
Closing Date
8th February, 2024.
How to
Apply
Interested and qualified candidates should forward their CV to: recruitment@norrenberger.com using
the position as subject of email.
