Dovey
Pharma Limited is recruiting a Marketing and Customer Relations
Manager
(1
Position)
Job Summary
Job Summary
- Managing
cooperate clients accounts
- Bringing
in new sales
- Develop
and implement customer relationship policies and procedures
- Define
and communicate customer relationship standards
- Oversee
the achievement and maintenance of agreed customer relationship levels and
standards
- Direct
the daily operations of the customer relationship team
- Plan,
prioritize and delegate work tasks to ensure proper functioning of the
department
- Ensure
the necessary resources and tools are available for quality customer
relationship delivery
- Review
customer complaints
- Track
customer complaint resolution
- Handle
complex and escalated customer relationship issues
- Monitor
accuracy of reporting and data base information
- Analyse
relevant data to determine customer relationship outputs
- Liaise
with company management to support and implement growth strategies
- Co-ordinate
and manage customer relationship projects and initiatives
- Ensure
budget requirements are met
- Evaluate
and performance manage staff
- Identify
and address staff training and coaching needs
- He/she
shall take all contacts of interested customers for follow up and sharing
with the sales team.
- Preparation
of proposals to prospective corporate clients requesting for a
demonstration to their staff.
- Conduct
market research to understand current market conditions and competitor
information.
- Evaluate
the productivity of the marketing events, advertising and promotional
activities.
- Monitor,
review and report on all marketing activities on a weekly basis.
- Maintain
good client relationships and satisfaction through teamwork with sales
people.
- Any
other duties as may be prescribed from time to time by your supervisor.
Experience
- Skill
in negotiating/presentation skills.
- Knowledgeable
in computer.
- Previous
experience in pharmaceutical industry.
- Diploma/Degree
holder.
General: All
applications should include a reliable email address, and day-time telephone
contact and must be accompanied with a detailed curriculum vitae and copies of
relevant certificates.
Send your
application to: - muiruri@doveypharma.com cc susan@gakenya.com
hr@doveypharma.com so as to reach him not later than Friday 18th June, 2016.
Only shortlisted candidates will be contacted.
Only shortlisted candidates will be contacted.
Dovey
Pharma is an equal opportunity employer.
