Position: Customer Service Intern
If you are a confident, self-motivated individual looking for a Customer Service opportunity, join our team!
As an
Inside representative you will be responsible for selling our technology
products throughout Kenya.
You will
utilize your sales and business development skills to sell our products.
You will
facilitate the sales process from the prospecting stage to final closing. You
must possess excellent interpersonal communication, planning and organizational
skills as well as a strong work ethic.
You must be
an articulate, outgoing and personable self-manager who can work independently
and is eager to hone your skills.
You must
also be persistent, resilient and able to maximize your sales through efficient
use of your time.
We are
looking for an ambitious sales-oriented individual will strong business
development and closing skills.
Job
Responsibilities
- Identifying
needs; assessing interests; explaining the products and options.
- Identifies
business opportunities by researching prospects and identifying key decision-makers.
- Develops
and maintains strong relationships with customers by providing support,
information, and guidance
- Provides
excellent customer service by responding to customer inquiries, questions,
and concerns.
- Recommends
changes in products, service, and policy by evaluating results and
competitive developments.
- Performs
other related duties as assigned.
Knowledge,
Skills & Abilities
- Must
be people-oriented and a team player
- Must
be exceptionally self-disciplined
- Must
possess excellent customer service and interpersonal skills
- Must
be able to build prospects and business relationships
- Ability
to actively listen, communicate clearly, concisely and ensure customer
understanding
- Ability
to handle sales rejection and maintain mental focus
- Solid
organizational, time-management and follow-up skills.
- Help
sniff out innovative ideas to improve store processes and performance.
- Provide
complete and appropriate solutions for every customer to achieve sales
goal and maximize customer satisfaction.
- Execute
all transactions quickly and accurately.
- Greet
customers on phone and the sales floor, determine the customer's needs and
provide information on the make, type, and comparative quality of the
merchandise desired as well as suggest an appropriate selection of complimentary
merchandise.
- Recommend
selections that meet the customer's needs, and emphasize selling points of
items such as quality, utility, versatility, etc
Job
Requirements
- At
least a C+ in KCSE
- At
least a diploma in business or technology-related course.
- Experience
in Information Technology sales/customer service will be an added
advantage.
- Willing
to work on weekends.
- Must
be proficient with PCs and Windows, Microsoft Office (Outlook, Excel, Word
and PowerPoint)
- Strong
communication and follow-up skills.
- Enthusiasm,
reliability and the ability to multi-task.
Your
application should include the following:
- MBTI
Personality (you can visit |http://www.humanmetrics.com/cgi-win/jtypes2.asp | answer the 72 Questions and
‘Score it’ to get your four letter MBTI Personality)
- At
least Two referees.
Follow the
link to apply: http://beta.sync.co.ke/jobs/customer-service-intern/
Only
shortlisted candidates will be contacted.