Job Opportunities in StarTimes, Kenya

Job Title: Business Hall Operations Manager

Department: Operations

Reports To: Operations Director

Job Duties:

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Sourcing for new locations to set up new service centers
• Achieves customer service objectives by contributing customer service information in the business halls and recommendations to strategic plans and reviews; 
• Implementing high  customer-service standards in all the business halls; identifying customer service trends; determining system improvements; implementing change.
• Meets business halls financial objectives by communicating the financial requirements and scheduling expenditures
• Conducting regular visits to the business halls to ensure that they adhere to the company’s standards.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.
• Maximizes customer operational performance by providing help resources in the business halls and resolving problems
• Conducting regular training to the team to ensure that information is standard and policies are communicated effectively

Skills and Qualifications:

• Customer Service,
• Process Improvement
• Managing Processes
• Decision Making
• Staffing
• Planning,
• Analyzing Information
• Developing Standards, Customer Service Experience
• Emphasizing Excellence

Skills and Competencies

 (A) StarTimes personality:

• Integrity and diligence

(B) Professional capability:

• Having a high level of initiative and drive
• Having strong sense of responsibility and commitment to one’s duties              
• Able to follow given instructions
• Time management skills
• Ability to work independently.
• Excellent attention to detail.

(C) Work related capability:

• Prior supervisory or leadership experience preferred.
• Proven ability to achieve and maintain departmental quality standards.
• Professional demeanor, dependable, and able to maintain confidential information.
• Strong written communication skills. Excellent grammar, spelling, and sentence construction.
• Exceptional listening and analytical skills.
• Strong knowledge of customer care processes and techniques.
• Must exhibit excellent leadership, communication, and interpersonal skills.
• Must have familiarity with Internet software and Windows operating systems.
• Customer Service,
• Process Improvement
• Managing Processes
• Decision Making
• Planning,
• Analyzing Information
• Developing Standards, Customer Service Experience
• Emphasizing Excellence
• Ability to work extended hours as needed

Education / Experience:

• Bachelor's degree In Business Administration Commerce or related field or equivalent with experience in related industry.
• Relevant Postgraduate Training is an Added advantage
• Minimum 4 years of experience in operations Management in busy environment.
• Experience in managing and training teams and implementing set standards in a high pressured competitive environment.

Media Marketing Manager.

Reports To: VP Marketing and to the CEO

Location: Nairobi

Number of Positions: 1

Context: Pay-Tv Environment,

Environment

• A leading edge developing technological environment
• Dynamic ever changing business environment
• Complex products and standards

The Media Marketing Manager is responsible for the automation and streamlining of the full range of complex marketing processes required to plan, define, execute and analyze sophisticated multi-channel, multi-stage integrated marketing campaigns to ensure consistency in message delivery to customers

Duties and Responsibilities

• Formulate & implement marketing strategies for customer retention:
• Oversee the implementation and integration of from a business perspective.
• Measure all campaigns to ensure closed loop marketing, on an ongoing basis.
• Liaise with all identified partners to ensure single customer view per project timelines.
• Formulate & manage an integrated customer communication plan /calendar and fulfill advisory role to internal customers.
• Formulate and ensure the enforcement of business rules around customer communication.
• Implement workflow processes to ensure efficient campaign executions per campaign.
• Apply all contact controls + governance tasked.
• Develop customer focused campaigns
• Develop measurable integrated direct marketing communication strategies, updated to include strategic objectives.
• Oversee operational execution across channels according to marketing plan.
• Analyze data on an ongoing basis to identify Cross-selling and Up selling opportunities, and come up with workable solutions and strategies for advancing both.
• Apply specialist knowledge and skills as part of special project teams
• Partner in the integration and implementation of loyalty or other specialty programmes according to project timelines.
• Develop creative elements to support segment campaign objectives as required.
• Ensure campaigns/data are measurable and analyzed for future refinement.
• Demonstrate leading behaviors in line with company business values i.e.. innovation, integrity, diligence, devotion

Education & Experience:

• Degree in Business or equivalent with Marketing as major.
• Minimum of 5 years related experience in Marketing Management in a Media environment is highly essential.
• Experience in agency and corporate environment is an added advantage
• Understanding of segmentation approaches.
• Campaign planning Campaign project management
• Good understanding of direct marketing and ability to apply principles.
• Good understanding of technical specs for marketing via social media, SMS, e-mail, web, mail, telephone, as well as integration with above-the-line campaigns
• Report writing / communication skills
• Presentation skills – conduct supplier meetings, present campaign analysis.
• Understanding of regulatory environments

Competencies:

• Good at multitasking – Ability to manage several campaigns simultaneously
• Resilience – able to work consistently under pressure.
• Communication skills – written & verbal
• Excellent negotiation and relationship management skills
• Outstanding leadership ability

Salary: A competitive remuneration commensurate with knowledge and experience will be offered to the successful candidate. 

Qualified candidates are encouraged to send their application letters and CV’s quoting relevant skills and experience with the position applied for as the subject to kenyahr@startimes.com.cn

Kindly include names of three referees and a daytime telephone contact. Interviews will be done on a rolling basis until the position is filled. 

Only shortlisted candidates will be contacted.

Interviews will be done on a rolling basis until the position is filled. 

Only shortlisted candidates will be contacted.