The company is a fast growing startup
in the financial services industry.
We are looking for a young and
dynamic individuals to fill the following positions in our Nairobi office:
Customer Service Representative
Customer Service Representative
(2 Positions)
Duties and Responsibilities
Duties and Responsibilities
- Developing feedback or complaints procedures
for customers to use;
- Prepares client training material and takes
lead in the training of clients.
- Implementing customer service procedures and
policies for the department;
- Effectively work with company platforms to
provide effective feedback and produce quality test results on our
products across all markets
- Keeping accurate records of discussions or
correspondence with customers;
- Finding ways of improving customer service;
- Learning about the organization’s products or
services and keeping up to date with changes;
Qualifications
- University Degree in Business preferably with
a bias in IT, Marketing, Communication, Public Relations or related field
- Knowledge of customer service principles and
practice
- Process Improvement and good decision making
- Good planning & analytical skills
- Help Desk Experience
How to Apply
If you are up to the challenge, possess the necessary qualifications and experience, please send your CV only quoting the job title on the email subject to info@crowdpesa.co.ke before 15th April 2016.
Kindly indicate current/last salary
on your CV.
Only candidates short-listed for
interview will be contacted.
